1 reviews | Active since Sept 2016

13 Aug 2018, 09:26

*****!

That doesn’t help! I’m about to leave the city for my wedding on Wednesday and you guys have made me cancel my arrangements on Friday only to make me wait, again! You said 13th for shipment ********** 515 and now I wait with no response or call! How hard is it to find Dainfern? It’s in the north of Johannesburg! And shipment ********** 322 needs information from me yet I have still not received a call. You guys I will never EVER use DHL again after this! Your collegue was very vague with no real answers to my questions. You are now lying and saying that the address was wrong? Why was this not sorted? And I checked with the exporter and the details are all on there! I’ve had enough! If I don’t get a call and a full update on details, I will get media involved! What happened to DHL’s efficiency and reliability? I feel the press needs to know About this.

Violet ********** 723

0
Replies (1)
DHL Express
DHL Express's reply13 Aug 2018, 10:26
Official

Dear Violet,

Thank you for posting to us and I apologize for any inconvenience caused.

Please allow me to look into this matter and I will give you a call before 11:00.

Regards

Akhona Mvuza

Customer Care Executive

Best regards,