Let down by DHL

I had samples sent with International Express Shipment as a supplier was having a sale and I needed to view the quality of the items. According to customer service, my parcel (that was sent to Cape Town), got re-routed to Johannesburg (due to human error - these calls are all recorded, so the proof is in the recordings), then it got stopped by Customs, who at the time was offline. I received a bill to pay even before I had any feedback on my parcel (which I paid immediately), Parcel was FINALLY Customs Cleared 11 DAYS LATER (after arriving in South Africa), and now it is still in Johannesburg (Clearance came through 13:30 yesterday). When I called DHL this morning, there was no feedback....only a sorry, someone in operations was supposed to send the parcel out.<br> I am so shocked and disappointed at the level of service. I have to keep mailing a Stops Controller who promises to get back to me, until the next time I have to mail or call for feedback. The special with my supplier ends tomorrow - I run a small business. DHL has cost me this opportunity - an opportunity to try and grow my business and utilise a special price. Waybill number: ***