Left hanging...

On 27 December I booked an overnight international delivery from South Africa to Namibia via your South African call center. The package was delivered a day late. After lodging a complaint here, I received an email from Devan Becker, who explained the process of getting a partial refund. I completed the necessary documents and submitted them to Mr Becker on 31 December 2017. I have received no acknowledgement of receipt or anything from Mr Becker since. I did send an inquiry email to Mr Becker on 3 January 2018 to ask whether the documents have been received. No response, except for an automatic reply telling me my email has not been read. So who do I contact now, seeing that Mr Becker told me explicitly that he would be taking over my case and complaint? Again, really bad service from you.

May we kindly resolve this issue?

Thank you.