1 reviews | Active since Jul 2017
lazy lying *******.lack of service.**** poor communication.
<p>Laptop was due to be delivered to me on the 10th of July.its now the 17th and my package has not moved.</p> <p> </p> <p>prior to purchasing my laptop i viewed DHLs website. it did not state i need a permit for the laptop.it says you need a permit for computer software...NOT A LAPTOP!</p> <p> </p> <p>so then i get my permit from ITAC after a week of waiting and forwarded it to dhl on friday the 14th. then once again there is silence from DHL,no confirmation and no movement on the laptop.</p> <p> </p> <p>Now i get an email asking to pay an aditional R281.04. that was never discussed prior.why wasnt i told about this payment bewfore going for my permit. uselss lack of communication. you are late with your delivery.</p> <p> </p> <p>under the terms of the cunsumber protection act i am guarenteed a full refund if it is not on time.so DHL already owe me R600 and now want another R281.04?? bull****.</p> <p> </p> <p>i emailed and asked 6 differernt DHL emails when will my item be delivered if i do pay and im getting ignored.literally the worst service iv ever had. these people are dogs .will never ever use DHL again and will make sure anyone i know will never use you.</p> <p> </p> <p>if you want R281 then take it from my R600 i paid for the delivery.you did not deliver on time.so you owe me.</p> <p> </p> <p> ********** 762</p>
willing to go to claims court.have saved and printed every single bit of proof i need.will get the CPA invovled aswell.
willing to go to claims court.have saved and printed every single bit of proof i need.will get the CPA invovled aswell.
Dear John,
Thank you for contacting DHL Express.
I attempted to contact you but your mobile rang answered so I left a detailed voice message for you . I can appreciate the undue frustration that this matter has caused you , and would like to help clear out the misunderstanding so we can have your shipment cleared and delivered as matter of urgency for you .
I have forwarded you an e-mail to your personal e-mail address ( *** ) that has a more indepth explanation regarding your concerns and a way forward to help solve this matter once and for all.
As it currently stands your shipment is currently delayed in Customs /SARS and is awaiting Customs clearance in order for us to proceed with delivery .
My direct details are at the bottom of the e-mail I sent you , - Please do not hesitate to contact me should you request additional information regarding the clearance of your shipment .
Best Regards,
Ms Buhle Sekoboane
Customer Care Executive Office
Dear John,
Thank you for contacting DHL Express.
I attempted to contact you but your mobile rang answered so I left a detailed voice message for you . I can appreciate the undue frustration that this matter has caused you , and would like to help clear out the misunderstanding so we can have your shipment cleared and delivered as matter of urgency for you .
I have forwarded you an e-mail to your personal e-mail address ( *** ) that has a more indepth explanation regarding your concerns and a way forward to help solve this matter once and for all.
As it currently stands your shipment is currently delayed in Customs /SARS and is awaiting Customs clearance in order for us to proceed with delivery .
My direct details are at the bottom of the e-mail I sent you , - Please do not hesitate to contact me should you request additional information regarding the clearance of your shipment .
Best Regards,
Ms Buhle Sekoboane
Customer Care Executive Office
Dear John,
Thank you for contacting DHL Express.
I attempted to contact you but your mobile rang answered so I left a detailed voice message for you . I can appreciate the undue frustration that this matter has caused you , and would like to help clear out the misunderstanding so we can have your shipment cleared and delivered as matter of urgency for you .
I have forwarded you an e-mail to your personal e-mail address ( *** ) that has a more indepth explanation regarding your concerns and a way forward to help solve this matter once and for all.
As it currently stands your shipment is currently delayed in Customs /SARS and is awaiting Customs clearance in order for us to proceed with delivery .
My direct details are at the bottom of the e-mail I sent you , - Please do not hesitate to contact me should you request additional information regarding the clearance of your shipment .
Best Regards,
Ms Buhle Sekoboane
Customer Care Executive Office
Dear John,
Thank you for contacting DHL Express.
I attempted to contact you but your mobile rang answered so I left a detailed voice message for you . I can appreciate the undue frustration that this matter has caused you , and would like to help clear out the misunderstanding so we can have your shipment cleared and delivered as matter of urgency for you .
I have forwarded you an e-mail to your personal e-mail address ( *** ) that has a more indepth explanation regarding your concerns and a way forward to help solve this matter once and for all.
As it currently stands your shipment is currently delayed in Customs /SARS and is awaiting Customs clearance in order for us to proceed with delivery .
My direct details are at the bottom of the e-mail I sent you , - Please do not hesitate to contact me should you request additional information regarding the clearance of your shipment .
Best Regards,
Ms Buhle Sekoboane
Customer Care Executive Office
Dear John,
Thank you for contacting DHL Express.
I attempted to contact you but your mobile rang answered so I left a detailed voice message for you . I can appreciate the undue frustration that this matter has caused you , and would like to help clear out the misunderstanding so we can have your shipment cleared and delivered as matter of urgency for you .
I have forwarded you an e-mail to your personal e-mail address ( *** ) that has a more indepth explanation regarding your concerns and a way forward to help solve this matter once and for all.
As it currently stands your shipment is currently delayed in Customs /SARS and is awaiting Customs clearance in order for us to proceed with delivery .
My direct details are at the bottom of the e-mail I sent you , - Please do not hesitate to contact me should you request additional information regarding the clearance of your shipment .
Best Regards,
Ms Buhle Sekoboane
Customer Care Executive Office
Dear John,
Thank you for contacting DHL Express.
I attempted to contact you but your mobile rang answered so I left a detailed voice message for you . I can appreciate the undue frustration that this matter has caused you , and would like to help clear out the misunderstanding so we can have your shipment cleared and delivered as matter of urgency for you .
I have forwarded you an e-mail to your personal e-mail address ( *** ) that has a more indepth explanation regarding your concerns and a way forward to help solve this matter once and for all.
As it currently stands your shipment is currently delayed in Customs /SARS and is awaiting Customs clearance in order for us to proceed with delivery .
My direct details are at the bottom of the e-mail I sent you , - Please do not hesitate to contact me should you request additional information regarding the clearance of your shipment .
Best Regards,
Ms Buhle Sekoboane
Customer Care Executive Office
Dear John,
I Hope this communication finds you well.
Please note that your shipment successfully cleared Customs and was successfully delivered this morning at 09:51 , received by yourself .
I Hope everything was received in good order and the matter resolved to your satisfaction.
If there is anything else that we can assist you with , please do not hesitate to contact me on my details below .
Kindest Regards,
Ms Buhle Sekoboane
Customer Care Executive Office
Dear John,
I Hope this communication finds you well.
Please note that your shipment successfully cleared Customs and was successfully delivered this morning at 09:51 , received by yourself .
I Hope everything was received in good order and the matter resolved to your satisfaction.
If there is anything else that we can assist you with , please do not hesitate to contact me on my details below .
Kindest Regards,
Ms Buhle Sekoboane
Customer Care Executive Office