1 reviews | Active since Sept 2017
Late Delivery without proper explaination
I've been expecting a parcel for over a week now, instead of being given a proper explaination as to why the parcel cannot be delivered I am met with numerous excuses from people who do not have a clue of what is happening.
I am left confused and disappointed.
Dear Mandisa,
Thank you for contacting DHL Express and bringing your concerns to light .
I can appreciate the undue frustration caused to you regarding the delayed delivery of your shipment . As discussed, there are a few items in the shipment that would attract Customs payment . If you can please allow us time to investigate this with our import managers, I’ll be sure to revert with feedback as soon as received.
In as much as we endeavor for positive customer experiences we do not control the customs clearance process. The transit times quoted on our shipments is dependent on customs process which is regulated and government officials in each country .
I understand that this incident has been of great disappointment to you and would like to personally reassure you that this is being worked on and will be followed through up until the shipment has been delivered .
Please find below my direct details should you need to get in contact with me .
We are on it !
Best Regards,
Ms Buhle Sekoboane
Customer Care Executive Office
DHL Express – South Africa
DHL House
Cnr: Fabriek and Van Acht Streets
Isando, Gauteng, 1600
Dear Mandisa,
Thank you for contacting DHL Express and bringing your concerns to light .
I can appreciate the undue frustration caused to you regarding the delayed delivery of your shipment . As discussed, there are a few items in the shipment that would attract Customs payment . If you can please allow us time to investigate this with our import managers, I’ll be sure to revert with feedback as soon as received.
In as much as we endeavor for positive customer experiences we do not control the customs clearance process. The transit times quoted on our shipments is dependent on customs process which is regulated and government officials in each country .
I understand that this incident has been of great disappointment to you and would like to personally reassure you that this is being worked on and will be followed through up until the shipment has been delivered .
Please find below my direct details should you need to get in contact with me .
We are on it !
Best Regards,
Ms Buhle Sekoboane
Customer Care Executive Office
DHL Express – South Africa
DHL House
Cnr: Fabriek and Van Acht Streets
Isando, Gauteng, 1600