Late Delivery because of Poor Service

<p>We shipped a tool from SA to Namibia and on completion return the item to SA.</p> <p> </p> <p>1st of all they got the tracker numbers mixed up on arrival of the item (because more than one item was shipped to the same destination)</p> <p>2nd of all the item did not arrive on site in time to use it we had to make additional arrangement at an additional cost to get the job done</p> <p>3rd shipping the item back to SA the unit arrived in SA on the 4th July I did not receive one call only once I called on the 12th July I managed to get the invoice for taxes and duties we made payment the same day in this conversation I told the agent that I need this item delivered before Monday.</p> <p>The agent and the supervisor then **** to me telling me that the payment was processed on Friday, then Saturday and then Monday morning.. and now as I am speaking to DHL the items have not even been cleared and the payment still does not reflect!!! How does it take more than 5 days for a payment to reflect if the customer requested this item to be delivered before 12 today to compromise !! it is currently 14:00 the item is still in customs. So Mr. Supervisor you did not do your job because your manager had to resolve it for you!!</p> <p>DHL needs to improve their communication system, load payments faster and stop lying to customers!!! you are not the one that has to take the heat!!! </p> <p> </p> <p>Sincerely,</p> <p>a Very UNHAPPY client.</p> <p> </p>