Late delivery

I ordered my stuff and DHL picked the parcel on Saturday last week promising to deliver by Thursday, the consultants keep saying you will get your parcel this afternoon until now i ve not yet received my parcel and i see it is still in Johannesburg but it was cleared by customs on Wednesday already i am so much inconvenienced by DHL as i missed my flight twice nowThursday night and i was adviced to move it to friday morning but still i have not yet received my parcel that has costed me almost r6000 i am not happy at all and some of their advicers lie and do not have customers at heart.