SK
Sizwile K
1 reviews | Active since Jan 2019
13 Aug 2019, 10:19
Late Delivery
I realized about a week ago that the parcels I've been sending via the Express 09h00 option where being delivered after 09h00 to the recipient and I called in to get a refund for late delivery as per DHL T&C. I was only contacted once via email to fill in a refund form and that was the last I heard from DHL.
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DHL Express's replyOfficial
13 Aug 2019, 11:36Dear Sizwile,
Thank you for taking the time to post to us and I would like to apologize once again that your shipment was not delivered as an express 09:00.
I contacted you on the 7th and also emailed you the form for the refund. Your refund form was received and submitted to finance to process the payment. The refund process may take anything up to 14 day as stated on the refund form I sent you. I will notify should there be any issues or delay with the process.
Kind regards,
Akhona MvuzaCustomer Care ExecutiveDHL Express South Africa
Thank you for taking the time to post to us and I would like to apologize once again that your shipment was not delivered as an express 09:00.
I contacted you on the 7th and also emailed you the form for the refund. Your refund form was received and submitted to finance to process the payment. The refund process may take anything up to 14 day as stated on the refund form I sent you. I will notify should there be any issues or delay with the process.
Kind regards,
Akhona MvuzaCustomer Care ExecutiveDHL Express South Africa
DHL Express's reply13 Aug 2019, 11:36
Official
Dear Sizwile,
Thank you for taking the time to post to us and I would like to apologize once again that your shipment was not delivered as an express 09:00.
I contacted you on the 7th and also emailed you the form for the refund. Your refund form was received and submitted to finance to process the payment. The refund process may take anything up to 14 day as stated on the refund form I sent you. I will notify should there be any issues or delay with the process.
Kind regards,
Akhona MvuzaCustomer Care ExecutiveDHL Express South Africa
Thank you for taking the time to post to us and I would like to apologize once again that your shipment was not delivered as an express 09:00.
I contacted you on the 7th and also emailed you the form for the refund. Your refund form was received and submitted to finance to process the payment. The refund process may take anything up to 14 day as stated on the refund form I sent you. I will notify should there be any issues or delay with the process.
Kind regards,
Akhona MvuzaCustomer Care ExecutiveDHL Express South Africa