KE
Kevin E
1 reviews | Active since Jul 2019
13 Mar 2021, 13:52
Late, an afternoon wasted
I've waited all day for a package to be delivered which was not. I was not able to put on headphones all day to make music so I could hear the doorbell or a knock. Originaly the package was to be delivered March 16 but because it was available to be delivered March 12. I was able to choose March 16 delivery from your website and this was confirmed by someone at your service desk but there was no delivery.
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Replies (2)
DHL Express's replyOfficial
14 Mar 2021, 13:17Dear Kevin, I trust this mail finds you well and safe. Thank you for bringing your complaint to our attention, I sincerely apologise for the manner in which this has been handled. I can assure you we at DHL, take great pride in ensuring our customers have a satisfying experience with our services. The matter is currently being looked into by the relevant department who will revert to you within the next 24 working hours. Thank you.
Customer Care Executive ZA | DHL Express DHL International (Pty) Ltd t/a DHL ExpressDHL HouseFabriek & Van Acht Rd, Isando1600, GautengSouth Africa
Customer Care Executive ZA | DHL Express DHL International (Pty) Ltd t/a DHL ExpressDHL HouseFabriek & Van Acht Rd, Isando1600, GautengSouth Africa
DHL Express's reply14 Mar 2021, 13:17
Official
Dear Kevin, I trust this mail finds you well and safe. Thank you for bringing your complaint to our attention, I sincerely apologise for the manner in which this has been handled. I can assure you we at DHL, take great pride in ensuring our customers have a satisfying experience with our services. The matter is currently being looked into by the relevant department who will revert to you within the next 24 working hours. Thank you.
Customer Care Executive ZA | DHL Express DHL International (Pty) Ltd t/a DHL ExpressDHL HouseFabriek & Van Acht Rd, Isando1600, GautengSouth Africa
Customer Care Executive ZA | DHL Express DHL International (Pty) Ltd t/a DHL ExpressDHL HouseFabriek & Van Acht Rd, Isando1600, GautengSouth Africa
KE
Kevin E's updateReviewer Update
15 Mar 2021, 09:22I've requested a delivery for today (Monday) on your system which claims "Scheduled for delivery as agreed" but that's exactly what happened last time and there was no delivery - I don't know what to do, wait, or go ahead and use headphones and just wait for delivery Tuesday which was the original date DHL selected.
KE
Kevin E's update15 Mar 2021, 09:22
Reviewer Update
I've requested a delivery for today (Monday) on your system which claims "Scheduled for delivery as agreed" but that's exactly what happened last time and there was no delivery - I don't know what to do, wait, or go ahead and use headphones and just wait for delivery Tuesday which was the original date DHL selected.