MP
Motsilisi P
1 reviews | Active since Dec 2014
28 Sept 2015, 15:41
Lack of Service
HAWB : 1GPX385 we requested that the items be delivered to Yaounde, they are currently stuck in Douala. The staff DHL seem unable to assist in getting the items cleared. No replies to email. Get a response every 5 call I make. At 15h11, Jonathan said he'd call me back in 2 minutes. It's now 15h27. And the office in Cameroon is dismal. Can this company find someone who can care about customer service?
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DHL Express's replyOfficial
29 Sept 2015, 08:52Hello Motsilisi,
Please accept our apologies for the inconvenience caused and the level of service you have received.
Please kindly refer to the email provided above for further communication.
Regards,
Akhona Mvuza
Customer Care Executive
Please accept our apologies for the inconvenience caused and the level of service you have received.
Please kindly refer to the email provided above for further communication.
Regards,
Akhona Mvuza
Customer Care Executive
DHL Express's reply29 Sept 2015, 08:52
Official
Hello Motsilisi,
Please accept our apologies for the inconvenience caused and the level of service you have received.
Please kindly refer to the email provided above for further communication.
Regards,
Akhona Mvuza
Customer Care Executive
Please accept our apologies for the inconvenience caused and the level of service you have received.
Please kindly refer to the email provided above for further communication.
Regards,
Akhona Mvuza
Customer Care Executive