Lack of reliable information regarding my parcel

I have had a parcel at customs for over two weeks now (awb ***). Firstly DHL failed to forward me the SAD500 document by e-mail as per usual, but sent me a link by sms to make payment. After a few days of requesting the documents without any success I finally made the payment via the sms link. When the parcel was stopped by customs for inspection I forwarded the necessary docs promptly, and I was subsequently informed that my parcel was released. When I called to arrange delivery, after a lot of back and forth I was told the parcel was stopped for inspection again. There is now a frustrating lack of information about my parcel which I need promptly, and my regular calls are met with promises to get back to me which have not been fulfilled. Could someone sort this out please.<br> <br> Regards,<br> Sandiswa