Lack of Feedback and poor customer service

This issue has been going on since 12 September, where I have tried to have my parcel cleared from Customs. I have been dealing with Kgomotso via telephone and email on numerous occasions, where he has promised me updates and/or answers regarding this parcel. I have requested 3 times to have the 'company' attached to my name, removed as I do not work for this company. I spoke with another person at customer service earlier today, and yet again, empty promises. I was due to receive an invoice for payment from customs this morning, however nothing has been received. I have threatened 3 times about reporting the lack of service on Hello Peter, and finally I am here. <br> I can not begin to explain my frustrations and anger towards the lack of efficiency and competence from DHL and their poor customer service.<br>