Lack of communication and delayed delivery

Waybill number ***<br> This parcel arrived in South Africa on the 17th of March.<br> I was not contacted via phone or email to arrange clearance so on the 22nd I phoned and followed up on the progress. I was informed that I would be emailed with the requirements.<br> On the 23rd I received an email requesting a commercial invoice and proof of payment, this was sent through on the 24th.<br> I emailed Enos again on the 30th to follow up and sent another email on the 31st, still no answer. I eventually phoned and got hold of Enos after the 5th phone call, I was informed that all documents had already been submitted on the 24th and that clearance can take up to 5 business days.<br> I have once again sent an email early this morning to follow up, but I'm still awaiting a reply.<br> This service is unacceptable from a large company such as DHL, I have never had any problems with their service before.<br> Assistance would be much appreciated