Lack of Accountability – Incorrect Delivery

The order was scheduled for delivery to my address on 04 November as per the On-Demand Delivery instructions. However, DHL changed my address and delivered the parcel to an incorrect location. On 04 November, Zoliswa Ntobela emailed me to confirm my details, and I verified that my address is correct and provided my cell number. I waited the entire day for delivery, only to later discover that the order had been delivered to someone I do not know, who signed for it. I immediately followed up with Zoliswa on 05 November, advising that I had not received the order. She informed me that the driver left the parcel with security after speaking to someone who claimed to authorize it. Once it became clear that the parcel was delivered to the wrong address, Zoliswa stopped responding, forcing me to escalate the matter to DHL management. Mr. Smanga Zondi was assigned to assist, but instead of resolving the issue, he shifted blame to the seller, claiming they provided the wrong cell number—ignoring the fact that the correct address and number were confirmed with Zoliswa. Today, Smanga closed the matter without resolution. This is unacceptable. Instead of taking accountability for delivering the parcel to the wrong address, I am being told to contact the seller, who in turn tells me to deal with DHL. I have been left without my order and without a solution. I expect immediate action to resolve this matter, as it is clear that responsibility lies with both Revibe and DHL. Instead of shifting blame and placing the burden on me as the customer, both parties need to work together to provide a solution.