NM
Ntya M
1 reviews | Active since Sept 2018
26 Aug 2020, 10:56
K##k service
Your service stinks, you are the worst courier company in SA. I was given the delivery of the 25th August 2020 and I chose the afternoon. Waited till Jesus come. Today called your call center to be told that you are going to use a subcontractor/third party RAM to deliver my parcel that will be tomorrow. I will never use DHL again
Helpful (0)
Replies (1)0
Replies (1)
DHL Express's replyOfficial
02 Sept 2020, 16:38Dear Ntya M
I trust this mail finds you well and safe.
Thank you for bringing your complaint to our attention, I sincerely apologize for the manner in which this has been handled.
I can assure you we at DHL, take great pride in ensuring our customers have a satisfying experience with our services.
Please allow me a chance to investigate this with further and I will revert to you within the next 24 working hours.
Thank you.
Kind Regards,
On behalf of the MD office.
Busisiwe Sithole
DHL Express's reply02 Sept 2020, 16:38
Official
Dear Ntya M
I trust this mail finds you well and safe.
Thank you for bringing your complaint to our attention, I sincerely apologize for the manner in which this has been handled.
I can assure you we at DHL, take great pride in ensuring our customers have a satisfying experience with our services.
Please allow me a chance to investigate this with further and I will revert to you within the next 24 working hours.
Thank you.
Kind Regards,
On behalf of the MD office.
Busisiwe Sithole