BL
Bronwyn L
1 reviews | Active since Aug 2019
16 Aug 2019, 18:24
Just do your job ! DELIVER
Good day, I’m very disappointed and frustrated ! Our bank card has been ready for dispatch since the 12th of August. I have called 3 times to enquire when it will be delivered and every time I get told it’s on its way ??? Well, it’s Friday 16 August and when I called again, I was told that the branch and the manager is not answering their phones and I will get a call on Monday 19 August !!!! This is unacceptable !!! It’s my bank card and need to use it ? I will now contact the sender - Standard Bank and inform them that you refuse to deliver my card and that they must send me a new card via another courier company that can actually do what they are suppose to ! DELIVER !!!!
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DHL Express's replyOfficial
16 Aug 2019, 19:28Dear Bronwyn,
Thank you for contacting DHL Express. Again , I am terribly sorry regarding the manner in which the delivery of your parcel has been handled . As discussed- we are currently working on arrangements for delivery with the relevant team - and will contact you again tomorrow to confirm arrangements. I understand your dissapointment in the matter and would like to assure you that the matter is being attended to with the priority it rightfully deserves. Please find below my direct details should you wish to contact me and I will gladly assist . Thanks, Buhle SekoboaneCustomer Care Executive DHL ExpressDHL HouseCnr Van Acht and Fabriek RoadsIsando, South Africa
Thank you for contacting DHL Express. Again , I am terribly sorry regarding the manner in which the delivery of your parcel has been handled . As discussed- we are currently working on arrangements for delivery with the relevant team - and will contact you again tomorrow to confirm arrangements. I understand your dissapointment in the matter and would like to assure you that the matter is being attended to with the priority it rightfully deserves. Please find below my direct details should you wish to contact me and I will gladly assist . Thanks, Buhle SekoboaneCustomer Care Executive DHL ExpressDHL HouseCnr Van Acht and Fabriek RoadsIsando, South Africa
DHL Express's reply16 Aug 2019, 19:28
Official
Dear Bronwyn,
Thank you for contacting DHL Express. Again , I am terribly sorry regarding the manner in which the delivery of your parcel has been handled . As discussed- we are currently working on arrangements for delivery with the relevant team - and will contact you again tomorrow to confirm arrangements. I understand your dissapointment in the matter and would like to assure you that the matter is being attended to with the priority it rightfully deserves. Please find below my direct details should you wish to contact me and I will gladly assist . Thanks, Buhle SekoboaneCustomer Care Executive DHL ExpressDHL HouseCnr Van Acht and Fabriek RoadsIsando, South Africa
Thank you for contacting DHL Express. Again , I am terribly sorry regarding the manner in which the delivery of your parcel has been handled . As discussed- we are currently working on arrangements for delivery with the relevant team - and will contact you again tomorrow to confirm arrangements. I understand your dissapointment in the matter and would like to assure you that the matter is being attended to with the priority it rightfully deserves. Please find below my direct details should you wish to contact me and I will gladly assist . Thanks, Buhle SekoboaneCustomer Care Executive DHL ExpressDHL HouseCnr Van Acht and Fabriek RoadsIsando, South Africa