Jhb DHL branch is the worst

For more then two months my package has been in jhb I had to pay a penalty fee due to a supplier error.. They first said its R1000 then when I got the bill it was R2424.

Since I paid it its a nother month gone and no one wants to help nor give me a nr or let me speak to someone competent. This is the worst service I have ever had with any courier and I have over 3 to 5 packages a month through DHL. I will take my business somewhere else.