I've been waiting fo...

Item: DHL Express
Rating: 1
Author: Sandiswa L

I've been waiting for my parcel for 15 business days they keep saying it's because of backlog n customs I've been patient enough.

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Replies (1)

DHL Express's replyOfficial

20 Feb 2026, 09:45

Good day Sandiswa

Thank you for you for forwarding your concerns to us

I sincerely apologise for the delays you have experienced thus far.

Please be assured that we are currently investigating the matter further and will provide you with a detailed response by at 11:40 AM.

Thank you for your patience and understanding.

Customer Care team ZA
DHL International Pty Ltd t/a DHL Express
Waterfall Logistics Precinct
Pretoria Main Road
Waterfall City
Midrand, 2090
Gauteng
South Africa
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DHL Express's reply20 Feb 2026, 09:45

Official

Good day Sandiswa

Thank you for you for forwarding your concerns to us

I sincerely apologise for the delays you have experienced thus far.

Please be assured that we are currently investigating the matter further and will provide you with a detailed response by at 11:40 AM.