It's a joke

I'm the sort of person who checks out other complaints to see if it's only me having an issue. So I almost didn't bother because I see there is a standard (cut and paste) response from DHL. "We tried calling you (Bull#), sincerely apologise (lies, you don't give a cra%), please email me your waybill number so I can assist (yeah right - after my experience nothing can help you lot), yours sincerely Avery. Can't you even get original and sincere - I would hate your job, shame. Anyway, I'd like to know why you bother with a tracking facility on your website, when firstly it's useless as a phone call (lengthy wait) will confirm that your definition of estimated delivery and my definition seems to be a few days apart. And then to get told by a so-called customer service consultant that I don't understand the term estimate - well go swim in a bottomless pit, you couldn't even take down my email address correctly, you ---------. And then to hide your inefficiency, your estimate get's altered to "currently unavailable" - really. Tomorrow will be day 5 that my package has been in your hands - don't bother me with a scripted response, I've had enough of that in the last 2 days and 8 phone calls. DHL needs to catch a wake-up, and stop smelling the roses, get to work and improve or ship out. I hope I never have any future dealings with you.