jC
jaffar C
1 reviews | Active since Mar 2015
26 Nov 2024, 09:23
item stuck in dubai for last 4 days.
very disappointed with dhl service - i went by their reputation but they left with a huge disappointment.
sent a document to tajikstan last week, was promised delivery within 5 days. a week later, for the last 4 days, then item shows "Dubai". calls to their customer service are so unhelpful. i should have used another service.
Helpful (0)
Replies (6)0
Replies (6)
DHL Express's replyOfficial
26 Nov 2024, 11:22Dear Jaffar Chiosa,
We appreciate your bringing this issue to our attention.
Please accept our apologies for any inconvenience caused. We are committed to resolving the matter promptly and have already engaged the appropriate department. Rest assured, we are dedicated to providing you with our finest services at all times and will follow up with you within the next two hours.
Kind Regards,
We appreciate your bringing this issue to our attention.
Please accept our apologies for any inconvenience caused. We are committed to resolving the matter promptly and have already engaged the appropriate department. Rest assured, we are dedicated to providing you with our finest services at all times and will follow up with you within the next two hours.
Kind Regards,
DHL International Pty Ltd t/a DHL Express
Waterfall Logistics Precinct
Pretoria Main Road
Waterfall City
Midrand, 2090
Gauteng
South Africa
DHL Express's reply26 Nov 2024, 11:22
Official
Dear Jaffar Chiosa,
We appreciate your bringing this issue to our attention.
Please accept our apologies for any inconvenience caused. We are committed to resolving the matter promptly and have already engaged the appropriate department. Rest assured, we are dedicated to providing you with our finest services at all times and will follow up with you within the next two hours.
Kind Regards,
We appreciate your bringing this issue to our attention.
Please accept our apologies for any inconvenience caused. We are committed to resolving the matter promptly and have already engaged the appropriate department. Rest assured, we are dedicated to providing you with our finest services at all times and will follow up with you within the next two hours.
Kind Regards,
DHL International Pty Ltd t/a DHL Express
Waterfall Logistics Precinct
Pretoria Main Road
Waterfall City
Midrand, 2090
Gauteng
South Africa
jC
jaffar C's updateReviewer Update
26 Nov 2024, 13:17Above response is typical of these DHL ****mers masquarading as service representatives.
they lie they will come back to you, and that's the last you would hear from there. this morning they **** to me that someone will contact me before 12 - nothing happened. i called another consultant **** to me that my parcel is delivered - just that the status is not updating on the website - A LIE.
Avoid DHL at all costs. these guys are real ****mers.
they lie they will come back to you, and that's the last you would hear from there. this morning they **** to me that someone will contact me before 12 - nothing happened. i called another consultant **** to me that my parcel is delivered - just that the status is not updating on the website - A LIE.
Avoid DHL at all costs. these guys are real ****mers.
jC
jaffar C's update26 Nov 2024, 13:17
Reviewer Update
Above response is typical of these DHL ****mers masquarading as service representatives.
they lie they will come back to you, and that's the last you would hear from there. this morning they **** to me that someone will contact me before 12 - nothing happened. i called another consultant **** to me that my parcel is delivered - just that the status is not updating on the website - A LIE.
Avoid DHL at all costs. these guys are real ****mers.
they lie they will come back to you, and that's the last you would hear from there. this morning they **** to me that someone will contact me before 12 - nothing happened. i called another consultant **** to me that my parcel is delivered - just that the status is not updating on the website - A LIE.
Avoid DHL at all costs. these guys are real ****mers.
jC
jaffar C's updateReviewer Update
27 Nov 2024, 08:07So, got to the bottom of this and it seems DHL South Africa and especially Buhle Sekoboane are a bunch of ****s and inefficiencies.
For two days, they have been telling different lies that Dubai DHL is not responding to their queries.
Logging off DHL UAE portal, they responded within 2 hours saying the document will be sent off today. So, all along, for last three days, Buhle and DHL South Africa have been lying to me and not doing anything on my query.
So disappointed with these bunch of workers.
For two days, they have been telling different lies that Dubai DHL is not responding to their queries.
Logging off DHL UAE portal, they responded within 2 hours saying the document will be sent off today. So, all along, for last three days, Buhle and DHL South Africa have been lying to me and not doing anything on my query.
So disappointed with these bunch of workers.
jC
jaffar C's update27 Nov 2024, 08:07
Reviewer Update
So, got to the bottom of this and it seems DHL South Africa and especially Buhle Sekoboane are a bunch of ****s and inefficiencies.
For two days, they have been telling different lies that Dubai DHL is not responding to their queries.
Logging off DHL UAE portal, they responded within 2 hours saying the document will be sent off today. So, all along, for last three days, Buhle and DHL South Africa have been lying to me and not doing anything on my query.
So disappointed with these bunch of workers.
For two days, they have been telling different lies that Dubai DHL is not responding to their queries.
Logging off DHL UAE portal, they responded within 2 hours saying the document will be sent off today. So, all along, for last three days, Buhle and DHL South Africa have been lying to me and not doing anything on my query.
So disappointed with these bunch of workers.
DHL Express's replyOfficial
27 Nov 2024, 12:23Dear Mr. Jaffer Chiosa,
Thank you for your email.
Further to our call yesterday, we have sent you a detailed update this morning regarding the matter at hand.
We apologize for any inconvenience this may have caused and want to reassure you that we are making every effort to resolve the issue as quickly as possible.
As discussed, we will be in touch again this afternoon with further updates.
Best Regards,
DHL Customer Care Department
DHL Express's reply27 Nov 2024, 12:23
Official
Dear Mr. Jaffer Chiosa,
Thank you for your email.
Further to our call yesterday, we have sent you a detailed update this morning regarding the matter at hand.
We apologize for any inconvenience this may have caused and want to reassure you that we are making every effort to resolve the issue as quickly as possible.
As discussed, we will be in touch again this afternoon with further updates.
Best Regards,
DHL Customer Care Department
jC
jaffar C's updateReviewer Update
28 Nov 2024, 14:20another day of dealing with further lies from dhl.
do not be deceived by these guys, especially, south africa dhl. there are many other companies that will give you a proper service - NOT DHL PLEASE.
the only time someone will pretend to care is when their 'supposed' reputable image is attacked on hellopeter. otherwise, they won't give a damn about your queries as a customer.
two weeks now, nobody knows where my parcel is, they even give non-existent information just to get rid of you. their portal says my document is in dubai - yet they promise that it will be shipped tonight on flight ***x (you check the flight, it is a flight from turkey)!!!
i've really given up!! oh, dhl, never again!
do not be deceived by these guys, especially, south africa dhl. there are many other companies that will give you a proper service - NOT DHL PLEASE.
the only time someone will pretend to care is when their 'supposed' reputable image is attacked on hellopeter. otherwise, they won't give a damn about your queries as a customer.
two weeks now, nobody knows where my parcel is, they even give non-existent information just to get rid of you. their portal says my document is in dubai - yet they promise that it will be shipped tonight on flight ***x (you check the flight, it is a flight from turkey)!!!
i've really given up!! oh, dhl, never again!
jC
jaffar C's update28 Nov 2024, 14:20
Reviewer Update
another day of dealing with further lies from dhl.
do not be deceived by these guys, especially, south africa dhl. there are many other companies that will give you a proper service - NOT DHL PLEASE.
the only time someone will pretend to care is when their 'supposed' reputable image is attacked on hellopeter. otherwise, they won't give a damn about your queries as a customer.
two weeks now, nobody knows where my parcel is, they even give non-existent information just to get rid of you. their portal says my document is in dubai - yet they promise that it will be shipped tonight on flight ***x (you check the flight, it is a flight from turkey)!!!
i've really given up!! oh, dhl, never again!
do not be deceived by these guys, especially, south africa dhl. there are many other companies that will give you a proper service - NOT DHL PLEASE.
the only time someone will pretend to care is when their 'supposed' reputable image is attacked on hellopeter. otherwise, they won't give a damn about your queries as a customer.
two weeks now, nobody knows where my parcel is, they even give non-existent information just to get rid of you. their portal says my document is in dubai - yet they promise that it will be shipped tonight on flight ***x (you check the flight, it is a flight from turkey)!!!
i've really given up!! oh, dhl, never again!
DHL Express's replyOfficial
28 Nov 2024, 14:43Dear Jaffar
Thank you for bringing this matter to our attention
We apologize for the inconvenience this may have caused and assure you of our best efforts to rectify the matter as soon as possible. We currently have an agent dealing with your query and will revert back to you with an update before close of business today.
Kind Regards,
Customer Care Executive ZA | DHL Express
DHL International Pty Ltd t/a DHL Express
Waterfall Logistics Precinct,
Pretoria Main Road,
Waterfall City,
Midrand, 2090
Gauteng
South Africa
DHL Express's reply28 Nov 2024, 14:43
Official
Dear Jaffar
Thank you for bringing this matter to our attention
We apologize for the inconvenience this may have caused and assure you of our best efforts to rectify the matter as soon as possible. We currently have an agent dealing with your query and will revert back to you with an update before close of business today.
Kind Regards,
Customer Care Executive ZA | DHL Express
DHL International Pty Ltd t/a DHL Express
Waterfall Logistics Precinct,
Pretoria Main Road,
Waterfall City,
Midrand, 2090
Gauteng
South Africa