1 reviews | Active since Nov 2020
Item missing from package!!!!!
I had a package sent from the UK to SA. It arrive promptly in Johannesburg and then got stopped by customs port health for a routine inspection, I am now thinking that is just standard procedure.
After numerous emails to customer service who really couldnt give me any information other than it a routine inspection, I realised I just had to wait for it to clear.
The problem is when it eventually did arrive there was an item missing from my package!!
I have emailed the consultants who assisted me and I have also sent through a claims form and I have had zero response!!! I want an explanation of what happened to the item that is missing and also why are they opening our packages??????? It can be scanned surely.
Thank you for bringing this matter to our attention We apologise for the inconvenience this may have caused and assure you of our best efforts to rectify the matter as soon as possible. We acknowledge the receipt of your complaint and are attending to this with the relevant department . We assure you of our best Services at all times and will revert to you within the next 2 hours Thank you. DHL Executive office - ZA | DHL Express DHL International (Pty) Ltd t/a DHL Express DHL House Fabriek & Van Acht Rd, Isando 1600, Gauteng South Africa
Thank you for bringing this matter to our attention We apologise for the inconvenience this may have caused and assure you of our best efforts to rectify the matter as soon as possible. We acknowledge the receipt of your complaint and are attending to this with the relevant department . We assure you of our best Services at all times and will revert to you within the next 2 hours Thank you. DHL Executive office - ZA | DHL Express DHL International (Pty) Ltd t/a DHL Express DHL House Fabriek & Van Acht Rd, Isando 1600, Gauteng South Africa