LT
Lehari T

1 reviews | Active since Apr 2017

15 Jul 2020, 11:45

It doesn’t “feel good” because you’re never “there in a hurry baby”

DHL, Y’all should remove the ‘walking on sunshine’ song on your customer service helpline because y’all are never “there in a hurry”. My package has been stuck at customs for a week and NO ONE bothered to call me.I tried calling multiple times, I sent complaints and queries and when I finally got a hold of y’all, I was told that port health needs an ingredient list for my lotions.First of all, I’m not the manufacturer.Im first time customer, how do you expect me to know the ingredient list of products I didn’t manufacture?Why didn’t you contact the manufacturer coz her contact details are there?Oh I forgot, y’all do not bother to contact nobody because there’s no customer concern. I wanted to order in bulk via FedEx, the manufacturer said ‘no take a sample via dhl express, they are the best.You’ll see.” Y’all disappointed her and me.If I had business, ordered in bulk and asked your company to courier for me, I’m aware that I’d lose customers because y’all aren’t punctual.It wouldn’t be feasible for a business owner get stock via DHL International. Thank you for showing me that very early on.I wouldn’t recommend DHL.

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Replies (1)
DHL Express
DHL Express's reply16 Jul 2020, 10:42
Official
Dear Lehari,

Thank you for your post. On behalf of DHL Express, I would like to apologize for the undoubted inconvenience the delay in delivery of the above shipment has caused.

We have received your complaint and we are looking into it. Your shipment was stopped by Customs for inspection.

Leboza is on top of this matter and will provide feedback as soon as any is received from Customs.

Regards.
Avery Visagie 
Customer Care Executive ZA | DHL Express