1 reviews | Active since Sept 2015
It almost amounts to theft
<p>I sent a shipment overseas and paid for it. It never made it to its destinations for reasons unknown to myself. DHL were also unable to provide me with reasons. I asked that the shipment be returned to me which it appears it has, after almost a year of waiting. Now it is sitting in customs but DHL won't release it. My consignment numbers are ********** 853 (RTS) and ********** 606 (original).</p> <p>I just want my parcel back. That's all</p> <p>Why is it so difficult to get my parcel back? </p> <p>It almost amounts to theft.</p> <p> </p> <p> </p>
I wish to note that both employees have been helpful in trying to assist me but have not been successful, I believe this requires intervention from management.
I wish to note that both employees have been helpful in trying to assist me but have not been successful, I believe this requires intervention from management.
Dear Santiago,
Please accept my sincerest apologies for the manner in which this matter has been handled thus far .
I can assure you that this matter has in no way been taken lightly and will be receiving the full attention it rightfully deserves.
The matter has been escalated to our Customs affairs manager to assist with the investigation of your shipment and to provide us with feedback. In as much as we endeavor for positive customer experiences we do not control the customs clearance process. The transit times quoted on our shipments is dependent on customs clearance and the customs authorities in the country.
I will be in contact with you on Monday to provide you with an update on your case.
Kind Regards,
Ms Buhle.Sekoboane
Customer Care Executive – Executive office
DHL Express – South Africa
DHL House
Cnr: Fabriek and Van Acht Streets
Isando, Gauteng, 1600
Telephone: +2 **********
Fax: +2 **********
www.dhl.com
Please call ***for:
Bookings | Tracking | Customs | Paperwork | Packaging
Dear Santiago,
Please accept my sincerest apologies for the manner in which this matter has been handled thus far .
I can assure you that this matter has in no way been taken lightly and will be receiving the full attention it rightfully deserves.
The matter has been escalated to our Customs affairs manager to assist with the investigation of your shipment and to provide us with feedback. In as much as we endeavor for positive customer experiences we do not control the customs clearance process. The transit times quoted on our shipments is dependent on customs clearance and the customs authorities in the country.
I will be in contact with you on Monday to provide you with an update on your case.
Kind Regards,
Ms Buhle.Sekoboane
Customer Care Executive – Executive office
DHL Express – South Africa
DHL House
Cnr: Fabriek and Van Acht Streets
Isando, Gauteng, 1600
Telephone: +2 **********
Fax: +2 **********
www.dhl.com
Please call ***for:
Bookings | Tracking | Customs | Paperwork | Packaging