Is service impossible DHL
<p>The same story is sung over and over again. Only when I resort to social media, does action happen. This is a pattern occuring every March over the last 4 years. Despite complying with every single regulation laid down by SARS and shioment being sent from a SADC country, we still have problems. My feeling is because Mr Govender who took ownership of our shipments is on leave! His second in command was unable to answer my questions. Can you please, simply email with a solution and not a long story. We are losing money every day and although this is pointed out, still nobody is assisting. Fed up and fuming.</p>
Good afternoon Wendy,
I do apologize for the experience you have had with our company. I understand that this incident has been a great disappointment to you and I assure you that this matter has not been taken lightly and is in no way reflective of the level of service that DHL Express prides itself in.
In order for me to assist you accordingly I need the airway bill number so we can get to the bottom of this issue. I will send further communication via email.
Kind regards,
Charmaine Ram
Customer Care Executive
DHL Express
Good afternoon Wendy,
I do apologize for the experience you have had with our company. I understand that this incident has been a great disappointment to you and I assure you that this matter has not been taken lightly and is in no way reflective of the level of service that DHL Express prides itself in.
In order for me to assist you accordingly I need the airway bill number so we can get to the bottom of this issue. I will send further communication via email.
Kind regards,
Charmaine Ram
Customer Care Executive
DHL Express