Invoicing against SARS rules
Dhl, SARS do not charge VAT or duty on mutilated samples coming into SA. The SADC (Southern African Development Community) Agreement does not allow for any duty on imports from those countries! Why are you insisiting on taking money from us? The contents are mutilated so therefore have no value other than to the parties receiving the goods! The invoices are as per regulations. WHY??? 2 clear contraventions. I can not spend my entire day explaining to your staff that we do not have to pay, yet end up paying just to expidite delivery. :(
Good Afternoon Wendy
I sincerely apologise and ask that you afford us an opportunity to fix this for you.
As discussed, we are currently working on this matter and will update you within the next 15 minutes.
Sincere Regards,
Bronwyn Herrmannsen
Head of Customer Service for South Africa
DHLExpress
DHL House
Fabriek & Van Acht Rd, Isando
1600, Gauteng
South Africa
Good Afternoon Wendy
I sincerely apologise and ask that you afford us an opportunity to fix this for you.
As discussed, we are currently working on this matter and will update you within the next 15 minutes.
Sincere Regards,
Bronwyn Herrmannsen
Head of Customer Service for South Africa
DHLExpress
DHL House
Fabriek & Van Acht Rd, Isando
1600, Gauteng
South Africa