Invoice in Japanese/Chinese letters...??!!!

<p>Guys, why am a receiving a receipt that is in Japanese/Chinese letters? I sent something from South Africa to Germany, surely there was no detour that somehow should have interfered with the receipt's language.<br />Bad enough that you are not creating proper invoices for business with a proper business address. </p> <p>I tried to liaise twice with DHL - with Alfred and with Lloyd. Both do not care at all and did not want to solve this matter. <br />I need a proper receipt!!!! Ideally an invoice with my compan's details.</p>