International package from SA still undelivered by DHL Express 9 days after collection.

On Saturday, 4 October 2025, I dropped off a package at a Postnet in Johannesburg to have it delivered to a European country. DHL Express was being used & the staff (who were lovely by the way, Postnet is not included in this complaint) notified me that it would take 2 to 3 business days to deliver. Including insurance, I paid more than R9000 for the courier service. On Wednesday, 8 October, I found out the shipment was on hold and was still in Johannesburg. No-one from DHL contacted me to tell me there were any problems that required the package to be held back. It was through my initiative of calling customer service that I was told my ID was being audited and it would take 24-48 hours. I insisted they provide me with an email so I can send them a certified copy of my ID to clear up any concerns they had and then I sent an email of complaint to the head office. DHL head office made a big deal of calling me on the same day to apologize and notify me that they'd make delivery of the package a priority. As I write this, today is Monday 13 October and although the package is now in the European country, it still has not been delivered to the recipient. 9 days after the 4th, and DHL Express has still not got the job done. I am so disappointed and will never use their international service again.