Insulting Sarcastic Horrible Service and Attitude from National Sales Manager

<p>Good Day</p> <p>We would like to address the very brash, curt and abrupt handling of a billing issue by the National Telephone Sales Manager, lets call her Mrs AS.</p> <p>We were not billed as per the telephonic quotation we received and hence enquired. After liaising with a few Query Handling Administors, we eventually received correspondence from Mrs AS who's tone and style was rather rude, abrupt and insulting, insinuating we did not know DHL procedures and our supplier was not competent to weigh their supp**** goods.</p> <p>She goes on to harshly state that everything is accurate and no credits will be passed. We subsequently received an automated email stating " Query Resolved ". We found this like a door being slammed on our face. We say its correct and its correct now pay type of attitude.</p> <p>One of the earlier Query Handling Administrators suggested a sales rep visit us to verify our claims and if we were incorrect, explain why.</p> <p>Upon advising Mrs AS that we would await a sales rep visitation, this was her response " Our sales people do not have the capacity to carry re weigh machines in their vehicles , we have done a thorough investigation and the reweigh is final and accurate, therefore , the amount owed is correct. "</p> <p>We have been a loyal customer for many years and this was the first time we had a query and we are sorry to say it was an extremely shocking experience and treatment.</p>