CM
Carlisle M
1 reviews | Active since Dec 2017
19 Dec 2023, 21:03
Infuriating service
Absolutely infuriating using you as a courier service. The address I always use when utilizing FedEx is never an issue, but every time DHL has to complete my shipment due to a supplier's preferred shipper then I get "exception" and "on hold" status messages. I honestly would not recommend DHL!!!
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DHL Express's replyOfficial
20 Dec 2023, 09:41Dear Carlisle Marankey,
Thank you for bringing this matter to our attention
We apologize for the inconvenience this may have caused and assure you of our best efforts to rectify the matter as soon as possible.
We acknowledge the receipt of your complaint and are attending to this with the relevant department. We assure you of our best Services at all times and will revert to you within the next 2 hours.
Thank you for bringing this matter to our attention
We apologize for the inconvenience this may have caused and assure you of our best efforts to rectify the matter as soon as possible.
We acknowledge the receipt of your complaint and are attending to this with the relevant department. We assure you of our best Services at all times and will revert to you within the next 2 hours.
Kind Regards,
Customer Care Executive ZA | DHL Express
DHL International Pty Ltd t/a DHL Express
Waterfall Logistics Precinct,
Pretoria Main Road,
Waterfall City,
Midrand, 2090
Gauteng
South Africa
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DHL Express's reply20 Dec 2023, 09:41
Official
Dear Carlisle Marankey,
Thank you for bringing this matter to our attention
We apologize for the inconvenience this may have caused and assure you of our best efforts to rectify the matter as soon as possible.
We acknowledge the receipt of your complaint and are attending to this with the relevant department. We assure you of our best Services at all times and will revert to you within the next 2 hours.
Thank you for bringing this matter to our attention
We apologize for the inconvenience this may have caused and assure you of our best efforts to rectify the matter as soon as possible.
We acknowledge the receipt of your complaint and are attending to this with the relevant department. We assure you of our best Services at all times and will revert to you within the next 2 hours.
Kind Regards,
Customer Care Executive ZA | DHL Express
DHL International Pty Ltd t/a DHL Express
Waterfall Logistics Precinct,
Pretoria Main Road,
Waterfall City,
Midrand, 2090
Gauteng
South Africa
***