Infuriated, pathetic excuse of a courier service

If I could give a 0 rating I would!

Please put yourself in my position. I have a package that I am URGENTLY waiting for that I am supposed to receive on the 4th on February.

I call DHL 1st thing on Monday (8:10 am) to make sure that everything is going well and I am REPEATEDLY ASSURED that I am going to receive my parcel by the end of the day at the address that I gave (CPUT Bellville). The day goes by. My classes end. I call again and I am told to wait patiently. It is only when I call for the 3rd time that i am told that I will not be receiving the parcel that day.

NEXT DAY: I call again. This time at 8:00am. I am AGAIN. REASSURED. that I will be receiving the parcel sometime during the day. I call again at 13:19 and I am told to sit and wait on Campus for my package. @14:03 I call again and to my surprise; I am told that I will not even be getting the address at the address and that I will be getting it in Khayelitsha.

I am desperate at this point so TODAY, I decide to just stay at home so that I don't miss this parcel. And AGAIN: 09:09 am - I call DHL and ONCE AGAIN: the person on the line tell we what I want to hear - "You will receive your parcel by the end of the day". "RAM will call you to collect your parcel at the Khayelitsha Mall.

I wait and wait and wait. No call from RAM. I then decide to go to the mall where I find the RAM van. The driver shows me the list and my name is NOWHERE to be found in the list of packages.

I missed a whole day off of school for this! An ENTIRE day. For BULLDUST.

I just called DHL and guess what? I'm only now told that I will NOT BE RECEIVING MY PARCEL TODAY AND I SHOULD WAIT FOR IT ON THURSDAY.

They don't even know where it is so that I can collect it myself.

What is a person supposed to do?

I changed my address on Sunday the 3rd so that I would get the parcel on Campus. And I only find out on Tuesday the 5th that the address was never changed. Now I am forced to wait in Khayelitsha for a package that I am not going to receive anytime soon. I am angry. I am disgusted. I am stressed out. I feel defeated and hopeless.