NJ
Nimi J
1 reviews | Active since Feb 2017
22 Oct 2020, 11:30
INEFFICIENT SYSTEMS
I purchased online in March 2020. After payment of duties on 20 April 2020 and an email from DHL reflecting the payment and a request to deliver, I have not received my order!
Helpful (0)
Replies (5)0
Replies (5)
DHL Express's replyOfficial
22 Oct 2020, 12:00Dear Nimi,
I trust this mail finds you well and safe.
Thank you for bringing your complaint to our attention, I sincerely apologies for the manner in which this has been handled.
I can assure you we at DHL, take great pride in ensuring our customers have a satisfying experience with our services. Please allow me a chance to investigate this with further and I will revert to you within the next 24 working hours. Thank you. Kind Regards,On behalf of the MD office.Busisiwe Sithole
I trust this mail finds you well and safe.
Thank you for bringing your complaint to our attention, I sincerely apologies for the manner in which this has been handled.
I can assure you we at DHL, take great pride in ensuring our customers have a satisfying experience with our services. Please allow me a chance to investigate this with further and I will revert to you within the next 24 working hours. Thank you. Kind Regards,On behalf of the MD office.Busisiwe Sithole
DHL Express's reply22 Oct 2020, 12:00
Official
Dear Nimi,
I trust this mail finds you well and safe.
Thank you for bringing your complaint to our attention, I sincerely apologies for the manner in which this has been handled.
I can assure you we at DHL, take great pride in ensuring our customers have a satisfying experience with our services. Please allow me a chance to investigate this with further and I will revert to you within the next 24 working hours. Thank you. Kind Regards,On behalf of the MD office.Busisiwe Sithole
I trust this mail finds you well and safe.
Thank you for bringing your complaint to our attention, I sincerely apologies for the manner in which this has been handled.
I can assure you we at DHL, take great pride in ensuring our customers have a satisfying experience with our services. Please allow me a chance to investigate this with further and I will revert to you within the next 24 working hours. Thank you. Kind Regards,On behalf of the MD office.Busisiwe Sithole
NJ
Nimi J's updateReviewer Update
28 Oct 2020, 10:34 Dear Akhona
It was sent again under waybill ref *** in May 2020 and again Goodwill submitted the documents to customs requesting delivery.
It was sent again under waybill ref *** in May 2020 and again Goodwill submitted the documents to customs requesting delivery.
NJ
Nimi J's update28 Oct 2020, 10:34
Reviewer Update
Dear Akhona
It was sent again under waybill ref *** in May 2020 and again Goodwill submitted the documents to customs requesting delivery.
It was sent again under waybill ref *** in May 2020 and again Goodwill submitted the documents to customs requesting delivery.
DHL Express's replyOfficial
28 Oct 2020, 11:28Dear Nimi
Hope this email finds you well
Please be advised your request has been forwarded to Akhona to assist
Kind Regards
Busisiwe Sithole
Hope this email finds you well
Please be advised your request has been forwarded to Akhona to assist
Kind Regards
Busisiwe Sithole
DHL Express's reply28 Oct 2020, 11:28
Official
Dear Nimi
Hope this email finds you well
Please be advised your request has been forwarded to Akhona to assist
Kind Regards
Busisiwe Sithole
Hope this email finds you well
Please be advised your request has been forwarded to Akhona to assist
Kind Regards
Busisiwe Sithole
NJ
Nimi J's updateReviewer Update
11 Nov 2020, 11:16May I please have a response as to what is going on with DHL Customs processing. This is theft!
NJ
Nimi J's update11 Nov 2020, 11:16
Reviewer Update
May I please have a response as to what is going on with DHL Customs processing. This is theft!
NJ
Nimi J's updateReviewer Update
16 Mar 2021, 13:37Please urgently advise me on my refund!
NJ
Nimi J's update16 Mar 2021, 13:37
Reviewer Update
Please urgently advise me on my refund!