Inefficiency and unprofessional conduct

Every time I have to receive my shipment through DHL it is a headache. I have dealt with them for more than 5 times and at all material times , they have failed to capture my details correctly and delay with Goods . In this instance they received my shipment on the 30 of September 2017 however, they still have not capture my goods on their system. I have been calling them to resolve the matter but my attempts have been abortive. It seems like they do not care . I spoke to a certain guy by the name of Johan and he gave me the wrong surname . When I called them for more than 10 times to tell them how urgent the goods were , they told me they would resolve the matter which they never did . They still haven't attended Timmy query and it seems as if they don't care