1 reviews | Active since Jan 2012
Incredibly bad service
In March my husband ordered an item from Canada for my birthday. We got told by DHL that it entered the country on the 15th March and would be shipped on the 19th March. On my birthday - 15th April, there was still no sign of the parcel. When he enquired, he was told that it was delivered to the South African Post Office at the end of March. POST OFFICE?? The hell man! Why not just fly over my area and throw it out a window? That way it would stand more chance of it arriving at my home than the Post Office. Not once did you mention that it would be delivered to the Post Office, and you didn't send us any other notifications other than the one when it landed in South Africa. Honestly - I wouldn't use you to transport a dead dog - DHL International are NOT reliable.
I do understand your frustration in regards to this delay, your shipment has been sent via DHL Global Mail as a non Express shipment and not via DHL Express. This parcel is therefore delivered via the South African postal service and not via courier.
I called DHL Global Mail on *** to obtain your local tracking number and they have advised me that you will have to get into contact with the shipper to obtain your local tracking number. Alternatively, the Post Office is contactable on *** or via e-mail *** and one of their consultants will be able to assist you with your tracking requirements.
Nosicelo ManentsaCustomer Care Executive
I do understand your frustration in regards to this delay, your shipment has been sent via DHL Global Mail as a non Express shipment and not via DHL Express. This parcel is therefore delivered via the South African postal service and not via courier.
I called DHL Global Mail on *** to obtain your local tracking number and they have advised me that you will have to get into contact with the shipper to obtain your local tracking number. Alternatively, the Post Office is contactable on *** or via e-mail *** and one of their consultants will be able to assist you with your tracking requirements.
Nosicelo ManentsaCustomer Care Executive