RN
Renuka N

1 reviews | Active since Mar 2012

21 Sept 2016, 15:11

Incorrect tariffs indicated on invoice on email and invoice on line

<p> I purchased goods from India to the value of R1684(including their shiiping charges) I was contacted by Carmen from DHL on 7 September and she requested that I send her an invoice. I wa billed for R520.15 for customs. They have subsequently changed the amounts to R1074. The figures are different. When I went in to pay online the amount on the invoice is R520.15. Why are ther such discrepancies</p>

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Replies (1)
DHL Express
DHL Express's reply22 Sept 2016, 11:50
Official

Dear Renuka

I would like to sincerely apologise about this incident, DHL strives to offer top quality service at all times and we do appreciate you bringing this into our attention.

Please be advise that an agent will be assigned to your com,plaint so that further investigations can be done.

Kind Regards

Nosicelo Manentsa