GvdB
Geoffrey van der Burg
1 reviews | Active since Dec 2011
08 Dec 2020, 03:04
*********** staff
Waiting to receive 2 parcels from China.Tracking app does not supply detailed info and location of parcels.Tried to find help from their customer service with no joy.My Fedex and Aramex parcels are delivered already.Seems if Dhl lost their mandate
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DHL Express's replyOfficial
08 Dec 2020, 07:42Dear Geoffrey,
Thank you very much for your post. On behalf of DHL Express, I would like to apologize for the undoubted inconvenience the delay in delivery of the above shipment has caused.
We have received your complaint, please allow us time to look into the matter and get to the cause of the delay. From what I see based on the tracking, both the shipments are not physically collected from the respective Shippers.
Please hold for an update from one of our Customer Care Executives before 11H00 today.
Thank you very much for your post. On behalf of DHL Express, I would like to apologize for the undoubted inconvenience the delay in delivery of the above shipment has caused.
We have received your complaint, please allow us time to look into the matter and get to the cause of the delay. From what I see based on the tracking, both the shipments are not physically collected from the respective Shippers.
Please hold for an update from one of our Customer Care Executives before 11H00 today.
Kindest regards.
Avery Visagie
Customer Care Executive ZA | DHL Express
DHL Express's reply08 Dec 2020, 07:42
Official
Dear Geoffrey,
Thank you very much for your post. On behalf of DHL Express, I would like to apologize for the undoubted inconvenience the delay in delivery of the above shipment has caused.
We have received your complaint, please allow us time to look into the matter and get to the cause of the delay. From what I see based on the tracking, both the shipments are not physically collected from the respective Shippers.
Please hold for an update from one of our Customer Care Executives before 11H00 today.
Thank you very much for your post. On behalf of DHL Express, I would like to apologize for the undoubted inconvenience the delay in delivery of the above shipment has caused.
We have received your complaint, please allow us time to look into the matter and get to the cause of the delay. From what I see based on the tracking, both the shipments are not physically collected from the respective Shippers.
Please hold for an update from one of our Customer Care Executives before 11H00 today.
Kindest regards.
Avery Visagie
Customer Care Executive ZA | DHL Express