CE
Charleen E
1 reviews | Active since Feb 2015
28 Feb 2015, 14:07
*********** staff and useless service
After phoning everyday from the 23 Feb and getting *********** replies from staff I managed to speak to a supervisor on Thursday the 26 Feb and was promised another lie that my package will be delivered on the 27th but I still didn't get it. I phoned again today 28th and was advised that my package was only released yesterday from customs. <br> <br> I do not advice this courier service to anyone.<br> <br> I ordered stuff from America before and got it within 5 days with FedEx.<br>
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DHL Express's replyOfficial
03 Mar 2015, 16:39Hello charleeneksteen,
Thank you so much for taking my call I am devastated to hear that you were not given satisfactory service when your shipment went through Customs Clearance.
As promised I will listen to the call recordings and provide you with feedback.
Regards
Carmen Doyle
Contact Centre Manager
DHL Express
Thank you so much for taking my call I am devastated to hear that you were not given satisfactory service when your shipment went through Customs Clearance.
As promised I will listen to the call recordings and provide you with feedback.
Regards
Carmen Doyle
Contact Centre Manager
DHL Express
DHL Express's reply03 Mar 2015, 16:39
Official
Hello charleeneksteen,
Thank you so much for taking my call I am devastated to hear that you were not given satisfactory service when your shipment went through Customs Clearance.
As promised I will listen to the call recordings and provide you with feedback.
Regards
Carmen Doyle
Contact Centre Manager
DHL Express
Thank you so much for taking my call I am devastated to hear that you were not given satisfactory service when your shipment went through Customs Clearance.
As promised I will listen to the call recordings and provide you with feedback.
Regards
Carmen Doyle
Contact Centre Manager
DHL Express