*********** Staff

I went to Bryanston and pay an excessive amount of money for my goods to be shipped from Norway to Johannesburg. DHL staff requested for an invoice of which I handed the invoice detailing the goods specs and the total amount thereof.

DHL staff gave me a way bill number after payment and everything was processed. After few days of tracking my goods, I realized that the goods are in South Africa. I called in inorder to follow up. They issued another invoice for customs clearance and of which I did pay the amount requested. I was surprized when I was told later on after making payment that I can't get the goods due to the fact that the cost of the goods exceeded an individual clearance limit which is supposed to be R50k less.

I told the call centre Agent that the transaction and everything was done in my presence in Bryanston branch and I handed the invoice which stipulate everything and nobody told me about the limit. Afterwards, the Agent told me to register for custom code.

I told the Agent (Tshepang Mathebula) that I do have a custom code but under a business name. Tshepang Mathebula advise me to get an amended invoice from the supplier and of which I did. I re-submitted the invoice as requested in February.

What puzzles me is that now I have been sent from pillar to post. The delivery date is no more displayed under tracking and I am still yet to receive the goods that I have paid DHL to collect on my behalf!