1 reviews | Active since Dec 2017
*********** staff
It has been two days now trying to get DHL to clear my things. On sunday they sent me me a wrong invoice, when i pointed that out, instead of Rebecca Ndlovu apologise and send me a right one. she made it seem like it was not her fault .
Good Afternoon Noluthando,
Thank you for taking my call a moment ago, I appreciate the time you gave me to apologize for the inconvenience that you've experienced.
As discussed, we will only be able to establish weather the customs entry is accepted from tomorrow, as customs don't operate on weekends or public holidays.
I will monitor your shipment and provide another update tomorrow morning.
Please don't hesitate to contact me directly should you require any further assistance.
Kind Regards
Devan Becker
Customer Care Executive
Good Afternoon Noluthando,
Thank you for taking my call a moment ago, I appreciate the time you gave me to apologize for the inconvenience that you've experienced.
As discussed, we will only be able to establish weather the customs entry is accepted from tomorrow, as customs don't operate on weekends or public holidays.
I will monitor your shipment and provide another update tomorrow morning.
Please don't hesitate to contact me directly should you require any further assistance.
Kind Regards
Devan Becker
Customer Care Executive