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Fulesh B
1 reviews | Active since May 2017
16 Mar 2021, 09:17
*********** Service by DHL
DHL waybill *** till today parcel no delivered its been 2 weeks
Helpful (0)
Replies (6)0
Replies (6)
DHL Express's replyOfficial
16 Mar 2021, 09:50Dear Fulesh
Thank you for your post and for bringing this matter to our attention. Please accept my sincere apology for any inconvenience that may have been caused by this matter.
We have received your complaint and we're looking into the matter. Kindly allow us sometime to investigate and get the matter resolved for you.
Please hold for an update before close of business today.
Regards.
Customer Care Department | DHL Express
Thank you for your post and for bringing this matter to our attention. Please accept my sincere apology for any inconvenience that may have been caused by this matter.
We have received your complaint and we're looking into the matter. Kindly allow us sometime to investigate and get the matter resolved for you.
Please hold for an update before close of business today.
Regards.
Customer Care Department | DHL Express
DHL Express's reply16 Mar 2021, 09:50
Official
Dear Fulesh
Thank you for your post and for bringing this matter to our attention. Please accept my sincere apology for any inconvenience that may have been caused by this matter.
We have received your complaint and we're looking into the matter. Kindly allow us sometime to investigate and get the matter resolved for you.
Please hold for an update before close of business today.
Regards.
Customer Care Department | DHL Express
Thank you for your post and for bringing this matter to our attention. Please accept my sincere apology for any inconvenience that may have been caused by this matter.
We have received your complaint and we're looking into the matter. Kindly allow us sometime to investigate and get the matter resolved for you.
Please hold for an update before close of business today.
Regards.
Customer Care Department | DHL Express
FB
Fulesh B's updateReviewer Update
17 Mar 2021, 10:27Dear Ayanda
so far my parcel has not been delivered
this parcel is very urgent
DHL india - is holding the parcel for no reason
its mere samples,
can you please tell me, what is the reason for delay
so far my parcel has not been delivered
this parcel is very urgent
DHL india - is holding the parcel for no reason
its mere samples,
can you please tell me, what is the reason for delay
FB
Fulesh B's update17 Mar 2021, 10:27
Reviewer Update
Dear Ayanda
so far my parcel has not been delivered
this parcel is very urgent
DHL india - is holding the parcel for no reason
its mere samples,
can you please tell me, what is the reason for delay
so far my parcel has not been delivered
this parcel is very urgent
DHL india - is holding the parcel for no reason
its mere samples,
can you please tell me, what is the reason for delay
FB
Fulesh B's updateReviewer Update
18 Mar 2021, 09:14Dear Ayanda
4th request
i was supposed to get a reply by COB yesterday (17/3/21) from you , still waiting
still parcel not been delivered
this is going from bad to worse service by DHL international
First your internal staff didnt even read the email
secondly your facts were incorrect, by stating consignee is not answering the phone
thirdly , your version and DHL india version is not same
Fourthly no one can even solve this - problem
4th request
i was supposed to get a reply by COB yesterday (17/3/21) from you , still waiting
still parcel not been delivered
this is going from bad to worse service by DHL international
First your internal staff didnt even read the email
secondly your facts were incorrect, by stating consignee is not answering the phone
thirdly , your version and DHL india version is not same
Fourthly no one can even solve this - problem
FB
Fulesh B's update18 Mar 2021, 09:14
Reviewer Update
Dear Ayanda
4th request
i was supposed to get a reply by COB yesterday (17/3/21) from you , still waiting
still parcel not been delivered
this is going from bad to worse service by DHL international
First your internal staff didnt even read the email
secondly your facts were incorrect, by stating consignee is not answering the phone
thirdly , your version and DHL india version is not same
Fourthly no one can even solve this - problem
4th request
i was supposed to get a reply by COB yesterday (17/3/21) from you , still waiting
still parcel not been delivered
this is going from bad to worse service by DHL international
First your internal staff didnt even read the email
secondly your facts were incorrect, by stating consignee is not answering the phone
thirdly , your version and DHL india version is not same
Fourthly no one can even solve this - problem
FB
Fulesh B's updateReviewer Update
19 Mar 2021, 09:224th request
still parcel not been delivered
this is 3rd week
Worse courier company to deal with
you cannot get hold of anyone over the phone,
highly *********** staff
still parcel not been delivered
this is 3rd week
Worse courier company to deal with
you cannot get hold of anyone over the phone,
highly *********** staff
FB
Fulesh B's update19 Mar 2021, 09:22
Reviewer Update
4th request
still parcel not been delivered
this is 3rd week
Worse courier company to deal with
you cannot get hold of anyone over the phone,
highly *********** staff
still parcel not been delivered
this is 3rd week
Worse courier company to deal with
you cannot get hold of anyone over the phone,
highly *********** staff
FB
Fulesh B's updateReviewer Update
19 Mar 2021, 09:50Anothr *********** message
as requested letter has been emailed yesterday at 15.52 pm SA time to all the relevant department
including INDIA KYC and SA TEAM : Ayanda , ZACEO and ZASTT
no one reads the email , no one take action
until we post a somment in hellopeter
i tried calling this morning , was on hold for 20 mins
pathetic, worst courier company in the world
as requested letter has been emailed yesterday at 15.52 pm SA time to all the relevant department
including INDIA KYC and SA TEAM : Ayanda , ZACEO and ZASTT
no one reads the email , no one take action
until we post a somment in hellopeter
i tried calling this morning , was on hold for 20 mins
pathetic, worst courier company in the world
FB
Fulesh B's update19 Mar 2021, 09:50
Reviewer Update
Anothr *********** message
as requested letter has been emailed yesterday at 15.52 pm SA time to all the relevant department
including INDIA KYC and SA TEAM : Ayanda , ZACEO and ZASTT
no one reads the email , no one take action
until we post a somment in hellopeter
i tried calling this morning , was on hold for 20 mins
pathetic, worst courier company in the world
as requested letter has been emailed yesterday at 15.52 pm SA time to all the relevant department
including INDIA KYC and SA TEAM : Ayanda , ZACEO and ZASTT
no one reads the email , no one take action
until we post a somment in hellopeter
i tried calling this morning , was on hold for 20 mins
pathetic, worst courier company in the world
DHL Express's replyOfficial
19 Mar 2021, 10:52Dear Fulesh
Thank you for your post,
We sincerely apologise that this has not been a happy encounter with DHL Express, as we strive to offer a top quality service at all times. Incidents of this nature are not taken lightly and we appreciate feedback from our valued customers in order to improve on our services.
We have a dedicated customer care agent, Dimakatso is currently handling the complaint and she will make contact with detailed updates on when clearance is expected .
We will investigate internally in regards to the call made
I can assure you we at DHL, take great pride in ensuring our customers have a satisfying experience with our services.
On behalf of DHL, we sincerely apologize for any inconvenience this matter has caused you
Regards.
Customer Care Department | DHL Express
Thank you for your post,
We sincerely apologise that this has not been a happy encounter with DHL Express, as we strive to offer a top quality service at all times. Incidents of this nature are not taken lightly and we appreciate feedback from our valued customers in order to improve on our services.
We have a dedicated customer care agent, Dimakatso is currently handling the complaint and she will make contact with detailed updates on when clearance is expected .
We will investigate internally in regards to the call made
I can assure you we at DHL, take great pride in ensuring our customers have a satisfying experience with our services.
On behalf of DHL, we sincerely apologize for any inconvenience this matter has caused you
Regards.
Customer Care Department | DHL Express
DHL Express's reply19 Mar 2021, 10:52
Official
Dear Fulesh
Thank you for your post,
We sincerely apologise that this has not been a happy encounter with DHL Express, as we strive to offer a top quality service at all times. Incidents of this nature are not taken lightly and we appreciate feedback from our valued customers in order to improve on our services.
We have a dedicated customer care agent, Dimakatso is currently handling the complaint and she will make contact with detailed updates on when clearance is expected .
We will investigate internally in regards to the call made
I can assure you we at DHL, take great pride in ensuring our customers have a satisfying experience with our services.
On behalf of DHL, we sincerely apologize for any inconvenience this matter has caused you
Regards.
Customer Care Department | DHL Express
Thank you for your post,
We sincerely apologise that this has not been a happy encounter with DHL Express, as we strive to offer a top quality service at all times. Incidents of this nature are not taken lightly and we appreciate feedback from our valued customers in order to improve on our services.
We have a dedicated customer care agent, Dimakatso is currently handling the complaint and she will make contact with detailed updates on when clearance is expected .
We will investigate internally in regards to the call made
I can assure you we at DHL, take great pride in ensuring our customers have a satisfying experience with our services.
On behalf of DHL, we sincerely apologize for any inconvenience this matter has caused you
Regards.
Customer Care Department | DHL Express