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<p>My parcel (AWB: ***) has been in South Africa since 23 Feb. I have been e-mailing a guy called Luyanda Ngwenya almost everyday since before the parcel even arrive in SA about another parcel, and questioned this one too.</p> <p>For the first parcel they wanted to charge me R1500. For what? They couldn't explain. So I refused and they reviewed it and said I didn't have to pay it. After about two months or so, I finally received it. Luckily everything was intact. </p> <p>When the second parcel arrived in SA, I told them I haven't paid for it, because my previous parcel hasn't even arrived back then. They said it was fine, and that I only needed to provide a letter from the seller. So I did. Weeks later, I get asked to provide proof of payment. How am I supposed to prove that I haven't paid? Says that I will be penalised because there is no commercial invoice or proof of payment. So I ask how much. No response.<br />Fine. Weeks later, I get a response from a different guy, Frederick Lakie, asking again for proof. I get fed up and decided to pay. E-mailed them proof, and they said they'll get back to me in 7 days. That was 11 May.<br />And now this guy has also just stopped responding to e-mails.</p> <p>I pay so much for express shipping so that I don't have to go through the slowness and incompetence of the post office, but I have to deal with this instead? The reason they were sent via express was because they were URGENT. Three month's later, it's not urgent anymore. In this period I ordered and received two-three Aramex parcels, without any problems and am expecting another one next week. Why does it take you guys three month's to do something they do in just three days?<br />All I want is just some response and someone to tell me what's going on with my parcel.</p>