IE
Irma E
1 reviews | Active since Jul 2020
27 Jul 2020, 18:05
*********** DHL
Poor handling of a situation by this company. Two packages got swapped. Mine was supposed to go to New Zealand but ended up in the USA. It's been two weeks now and nothing has been done so far to retrieve my package and reroute it to the correct address. After numerous phone calls I only receive soothing emails with no progress at all.
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DHL Express's replyOfficial
28 Jul 2020, 07:35Dear Irma,
Thank you for your post. Again, on behalf of DHL Express, I would like to apologize for the undoubted inconvenience and undue frustration caused by this incident.
We have received your complaint and we are working on getting the matter resolved. The matter has been escalated at this time. As soon as we receive feedback we will advise no later than 14h30 today.
Regards. Avery Visagie Customer Care Executive ZA | DHL Express
Thank you for your post. Again, on behalf of DHL Express, I would like to apologize for the undoubted inconvenience and undue frustration caused by this incident.
We have received your complaint and we are working on getting the matter resolved. The matter has been escalated at this time. As soon as we receive feedback we will advise no later than 14h30 today.
Regards. Avery Visagie Customer Care Executive ZA | DHL Express
DHL Express's reply28 Jul 2020, 07:35
Official
Dear Irma,
Thank you for your post. Again, on behalf of DHL Express, I would like to apologize for the undoubted inconvenience and undue frustration caused by this incident.
We have received your complaint and we are working on getting the matter resolved. The matter has been escalated at this time. As soon as we receive feedback we will advise no later than 14h30 today.
Regards. Avery Visagie Customer Care Executive ZA | DHL Express
Thank you for your post. Again, on behalf of DHL Express, I would like to apologize for the undoubted inconvenience and undue frustration caused by this incident.
We have received your complaint and we are working on getting the matter resolved. The matter has been escalated at this time. As soon as we receive feedback we will advise no later than 14h30 today.
Regards. Avery Visagie Customer Care Executive ZA | DHL Express