*********** DHL!

I contacted DHL to collect a parcel on 05/07/2018 for collection on 06/07/2018. They said the parcel would arrive at our clients in France on Monday 09/07/2018. Today is the 23rd of July and the parcel is still in South Africa... DHL subcontracted the pick up to RAM, and that is where things went pear shaped..!!! After numerous calls from my side, I could not get a waybill number for the parcel (the DHL waybill, not the RAM waybill), and DHL could not tell me where the parcel is. Eventually I was phoned (17/07/2018) to let me know that DHL do not want to take over the parcel from RAM is there is not an invoice (this is samples with no value). I immediately sent the invoice the next day (18/07/2018) and all other paperwork. I tried to get the waybill number and ETD & ETA from RAM, but they just passed the buck to DHL. Today I emailed them again to find out if the parcel is on its way to the client (as I haven't heard from them since I've sent the docs), and they responded today to say that the postal code gives an error.... Can you believe it!!! Nobody contacted me, I had to contact them to find this out. I have never in my life experienced such incompetency...and poor service!!!! Our company is going to lose potential business because DHL's incompetence. I am trying to figure out why this is taking so long to send the parcel... Maybe the company is so big that they don't care about their clients....maybe they don't train their staff properly....maybe the staff are unhappy and don't care.... This is just a few thoughts that come to mind. In the meantime our parcel is in South Africa and I am wasting my time phoning and emailing them.