KG
Kobus G
1 reviews | Active since Jan 2016
17 Nov 2020, 17:22
***********
If I could give 0 stars I would. They are so ***********, their system is offline all the time and when it is online, even their own support staff cannot lookup a company account - not even by account number!!!? All this causes shipment delays and too much admin. I'm done calling and sending e-mails. Stay away, use someone else if possible.
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Replies (2)0
Replies (2)
DHL Express's replyOfficial
18 Nov 2020, 07:26Dear Kobus,
Thank you for your post and for bringing this matter to our attention. Please accept my sincere apology for any inconvenience that may have been caused.
I appreciate that this has not been a happy encounter with DHL Express, as we strive to offer a top quality service at all times. Incidents of this nature are not taken lightly.
Please expect an email from us shortly.
Regards. Avery Visagie Customer Care Executive ZA | DHL Express
Thank you for your post and for bringing this matter to our attention. Please accept my sincere apology for any inconvenience that may have been caused.
I appreciate that this has not been a happy encounter with DHL Express, as we strive to offer a top quality service at all times. Incidents of this nature are not taken lightly.
Please expect an email from us shortly.
Regards. Avery Visagie Customer Care Executive ZA | DHL Express
DHL Express's reply18 Nov 2020, 07:26
Official
Dear Kobus,
Thank you for your post and for bringing this matter to our attention. Please accept my sincere apology for any inconvenience that may have been caused.
I appreciate that this has not been a happy encounter with DHL Express, as we strive to offer a top quality service at all times. Incidents of this nature are not taken lightly.
Please expect an email from us shortly.
Regards. Avery Visagie Customer Care Executive ZA | DHL Express
Thank you for your post and for bringing this matter to our attention. Please accept my sincere apology for any inconvenience that may have been caused.
I appreciate that this has not been a happy encounter with DHL Express, as we strive to offer a top quality service at all times. Incidents of this nature are not taken lightly.
Please expect an email from us shortly.
Regards. Avery Visagie Customer Care Executive ZA | DHL Express
KG
Kobus G's updateReviewer Update
18 Nov 2020, 13:08Thank you for your canned response, but the issue still has not been resolved. Apparently DHL systems are not "linked".
This just underscores my "***********" heading.
This just underscores my "***********" heading.
KG
Kobus G's update18 Nov 2020, 13:08
Reviewer Update
Thank you for your canned response, but the issue still has not been resolved. Apparently DHL systems are not "linked".
This just underscores my "***********" heading.
This just underscores my "***********" heading.