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My package has a destination address of port elizabeth but it apparently went to george and now it is in joburg. How does a package meant for port elizabeth end up in George and then joburg?
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Replies (2)'s updateReviewer Update
04 Apr 2019, 07:07My package is currently at OR Tambo due to Port Elizabeth not being a city in South Africa. Now please explain this to me
's update04 Apr 2019, 07:07
Reviewer Update
My package is currently at OR Tambo due to Port Elizabeth not being a city in South Africa. Now please explain this to me
DHL Express's replyOfficial
04 Apr 2019, 08:28Dear Ryan,
Thank you for taking my call.
Please accept my sincere apology for any inconvenience that may have been caused by this incident. I appreciate that this has not been a happy encounter with DHL Express, as we strive to offer a top quality service at all times. Incidents of this nature are not taken lightly and we appreciate feedback from our valued customers in order to improve on our services.
As discussed, I have received your complaint, please allow me time to investigate and resolve the matter for you.
Kindly expect an update from me no later than 10H30 today.
Kind regards.Avery VisagieCustomer Care Executive
Thank you for taking my call.
Please accept my sincere apology for any inconvenience that may have been caused by this incident. I appreciate that this has not been a happy encounter with DHL Express, as we strive to offer a top quality service at all times. Incidents of this nature are not taken lightly and we appreciate feedback from our valued customers in order to improve on our services.
As discussed, I have received your complaint, please allow me time to investigate and resolve the matter for you.
Kindly expect an update from me no later than 10H30 today.
Kind regards.Avery VisagieCustomer Care Executive
DHL Express's reply04 Apr 2019, 08:28
Official
Dear Ryan,
Thank you for taking my call.
Please accept my sincere apology for any inconvenience that may have been caused by this incident. I appreciate that this has not been a happy encounter with DHL Express, as we strive to offer a top quality service at all times. Incidents of this nature are not taken lightly and we appreciate feedback from our valued customers in order to improve on our services.
As discussed, I have received your complaint, please allow me time to investigate and resolve the matter for you.
Kindly expect an update from me no later than 10H30 today.
Kind regards.Avery VisagieCustomer Care Executive
Thank you for taking my call.
Please accept my sincere apology for any inconvenience that may have been caused by this incident. I appreciate that this has not been a happy encounter with DHL Express, as we strive to offer a top quality service at all times. Incidents of this nature are not taken lightly and we appreciate feedback from our valued customers in order to improve on our services.
As discussed, I have received your complaint, please allow me time to investigate and resolve the matter for you.
Kindly expect an update from me no later than 10H30 today.
Kind regards.Avery VisagieCustomer Care Executive