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Paul M
1 reviews | Active since Apr 2022
07 Mar 2023, 16:40
Incompetency DHL
Service is pathetic to say the least. You send notifications ( 2 to 3 times a day) to make payments regarding shipments and offer a "secure" platform to do so. Yet this platform is not working and causing frustration and delays with regard to deliveries. Then you expect the client to proof that payments have been made. I do not pay for incompetency and neither should any body. You should sort out your system or stop advertising it.
I have never had any of this issues with my shipment via FedEx. Maybe DHL should go and learn from them.
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DHL Express's replyOfficial
07 Mar 2023, 16:57Dear Paul M,
Thank you for bringing this matter to our attention
We apologise for the inconvenience this may have caused and assure you of our best efforts to rectify the matter as soon as possible.
We acknowledge the receipt of your complaint and are attending to this with the relevant department .
We assure you of our best Services at all times and will revert to you no later than 10:30 on 08 March 2023
Thank you.
( DHL Customer Care Department - ZA | DHL Express )
DHL International (Pty) Ltd t/a DHL Express
DHL House
Fabriek & Van Acht Rd, Isando
1600, Gauteng
South Africa
***
Thank you for bringing this matter to our attention
We apologise for the inconvenience this may have caused and assure you of our best efforts to rectify the matter as soon as possible.
We acknowledge the receipt of your complaint and are attending to this with the relevant department .
We assure you of our best Services at all times and will revert to you no later than 10:30 on 08 March 2023
Thank you.
( DHL Customer Care Department - ZA | DHL Express )
DHL International (Pty) Ltd t/a DHL Express
DHL House
Fabriek & Van Acht Rd, Isando
1600, Gauteng
South Africa
***
Best regards,
DHL Express's reply07 Mar 2023, 16:57
Official
Dear Paul M,
Thank you for bringing this matter to our attention
We apologise for the inconvenience this may have caused and assure you of our best efforts to rectify the matter as soon as possible.
We acknowledge the receipt of your complaint and are attending to this with the relevant department .
We assure you of our best Services at all times and will revert to you no later than 10:30 on 08 March 2023
Thank you.
( DHL Customer Care Department - ZA | DHL Express )
DHL International (Pty) Ltd t/a DHL Express
DHL House
Fabriek & Van Acht Rd, Isando
1600, Gauteng
South Africa
***
Thank you for bringing this matter to our attention
We apologise for the inconvenience this may have caused and assure you of our best efforts to rectify the matter as soon as possible.
We acknowledge the receipt of your complaint and are attending to this with the relevant department .
We assure you of our best Services at all times and will revert to you no later than 10:30 on 08 March 2023
Thank you.
( DHL Customer Care Department - ZA | DHL Express )
DHL International (Pty) Ltd t/a DHL Express
DHL House
Fabriek & Van Acht Rd, Isando
1600, Gauteng
South Africa
***
Best regards,