Incompetence on a Gross Level

1. Items shipped from La Senza Canada - 18/11/2017 -R2019.52 including $60 DHL fees 2. Customs worksheet received from DHL - 18/11/2017 3. Customs paid in full - 20/11/2017 - R800.78 Stopped for Physical Exam 4. Stopped for proof of payment - 28/11/2017 5. Proof of payment sent - 28/11/2017 6. Invoice Requested - 29/11/2017 7. Invoice Sent - 29/11/2017 8. Emailed Gugu re feedback (no reply) - 01/12/2017 9. Emailed Gugu re feedback (no reply) - 04/12/2017 10. Emailed Gugu re feedback (no reply) - 05/12/2017 11. Emailed Abbas, Gugu, Nomthandazo re feedback (finally a reply) - 05/12/2017 12. Advised to pay an additional R778.79 customs due to incorrect tariff codes used by my supplier and a R450 processing fee (apparently I'm importing men's briefs which I was unaware that La Senza sold - hilarious. DHL were supp**** with a full invoice detailing items being imported but somehow the responsibility falls on the customer alone) - 05/12/2017 13. Customs worksheet analysed (by myself) - incorrectly filled out by DHL despite being advised to the contrary - 05/12/2017 The value of the goods imported was +- R1400. DHL has it listed at over R2200 on the customs worksheet. Query this, dispute this, no-body cares, bad attitudes. The customer must just pay - have now paid R2029.57 in customs and processing fees for a +-R1400 shipment (customs therefore calculated at more than 100%) 14. Need my goods so pay anyway - 05/12/2017 15. Proof of payment sent to Gugu - 05/12/2017 16. Advised I must pay further penalties for incorrect tariff codes 17. Await feedback 18. Await my shipment 19. Totally unacceptable 20. My next step is log a complaint with The NCC and SARS due to overcharging. Does DHL care? No.

A total disaster. A total joke.

DHL pass the buck onto customs but they're the only courier I have these issues with.

I'm now out of pocket R4049.09 and 3 weeks after paying for express delivery, still await my shipment but it's not DHL's problem and they certainly couldn't care less about assisting in anyway.

All 3 of your staff who have been handling this have shocking attitudes.