LD
Lindiwe D

1 reviews | Active since Sept 2018

24 Jul 2020, 14:08

Incompetence at DHL!!!

I have had a parcel come from Hong Kong. It took about 7days for the parcel to get to SA and once here I paid customs and taxes. I was told it will be delivered on the 20th July. On the 20th I was told my adress was captured incorrectly it will be delivered on the 21st. On the 21st I was told it will be handed over to sub contractors to deliver on the 22nd. On the 22nd I was told there is staff shortage it will be delivered on the 23rd. On the 23rd I'm told the 24th as its still with the sub contractors. I have requested they give me the adress of the sub contractors so I can fetch it myself now I'm told the will do a emergency same day delivery yet I an still waiting. It has taken longer for the parcel to get to me while in SA than it was in another continent. DHLs incompetence is beyond me and at this time your business is thriving while mine is at a standstill. I no longer have reasons to explain this delay to my clients. I have been majorly inconvenienced and I still don't have my parcel

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Replies (1)
DHL Express
DHL Express's reply24 Jul 2020, 18:16
Official
 Good day Lindiwe ,  Thank you for contacting DHL Express .  Once again , I sincerely apologise regarding the manner in which this matter has been handled .  As discussed , thank you for confirming receipt of your shipment . I do hope all was received in good order . 

Kindly forward your DHL tracking details to the e-mail sent to you ?
 Again , I sincerely apologise for the inconvenience this matter has caused you and do hope that the above gesture will go in some way in restoring your Faith in our Services . 

 Ms Buhle Sekoboane
Customer Care Executive Office  DHL Express – South Africa
DHL House
Cnr: Fabriek and Van Acht Streets
Isando, Gauteng, 1600