1 reviews | Active since Mar 2017
Incapable of communication
<p>I ordered product from Amazon.com and paid a premium for fast shipping via DHL The parcel was shipped on March 07 amd landed in SA on March 10. Since then it's been held up in customs because of a country of origin error on Amazon's part. My issue is that I have called repeatedly asking what needs to be done and everytime I'm told a different story. I have yet to be contacted by DHL after being told I will be called back once the case office if off the phone. Each time I call I get told the case office has tried to contact me which is an outright lie. I mailed the customer servce and was tole by Nicole to call the toll free number. I explained to her that I have done that. She's now ignorning my e-mails as well. It appears DHL is ill-equipped to deal with anything more than moveing boxes, the minute there is a hiccup it gets ignored. It it takes a call or a e-mail to say this is a problem and this is how it;s being dealt with – I'm not asking for miracles just plain good servce. I will never use DHL services again if this is the kind of service I can expect.</p>
Dear J****,
Please accept my sincerest apologies regarding the manner in which this matter has been handled.
I attempted to contact you but was unsuccessful. Kindly confirm when would it be a convenient time for me to contact you to discuss this matter in detail ?
Please can you forward it to me so I can further assist you with this complaint ?
I’d like to assure you that the matter is being attended to as a matter of priority and is currently receiving the attention it rightfully deserves.
My contact details are below should you need to get a hold of me.
Kindest Regards,
Ms Buhle Sekoboane
Customer Care Executive Office
DHL Express – South Africa
Dear J****,
Please accept my sincerest apologies regarding the manner in which this matter has been handled.
I attempted to contact you but was unsuccessful. Kindly confirm when would it be a convenient time for me to contact you to discuss this matter in detail ?
Please can you forward it to me so I can further assist you with this complaint ?
I’d like to assure you that the matter is being attended to as a matter of priority and is currently receiving the attention it rightfully deserves.
My contact details are below should you need to get a hold of me.
Kindest Regards,
Ms Buhle Sekoboane
Customer Care Executive Office
DHL Express – South Africa
Dear J****,
Please accept my sincerest apologies regarding the manner in which this matter has been handled.
I attempted to contact you but was unsuccessful. Kindly confirm when would it be a convenient time for me to contact you to discuss this matter in detail ?
Please can you forward it to me so I can further assist you with this complaint ?
I’d like to assure you that the matter is being attended to as a matter of priority and is currently receiving the attention it rightfully deserves.
My contact details are below should you need to get a hold of me.
Kindest Regards,
Ms Buhle Sekoboane
Customer Care Executive Office
DHL Express – South Africa
Dear J****,
Please accept my sincerest apologies regarding the manner in which this matter has been handled.
I attempted to contact you but was unsuccessful. Kindly confirm when would it be a convenient time for me to contact you to discuss this matter in detail ?
Please can you forward it to me so I can further assist you with this complaint ?
I’d like to assure you that the matter is being attended to as a matter of priority and is currently receiving the attention it rightfully deserves.
My contact details are below should you need to get a hold of me.
Kindest Regards,
Ms Buhle Sekoboane
Customer Care Executive Office
DHL Express – South Africa
So I receveid a call from Buhle who was helpful and promised that the problem would be resolved and that the error lay with DHL. Then nothing. I again called Thandeka to sort out the problem and was told I would be called back – still no response. Then I get an e-mail from a completely random person saying they've been sent an invoice from DHL for the release of my parcel – different address, different person, no idea how. I've since sent that mail to both Thandeak and Buhle and received no reply. I honestly have no idea how it's possible to make a simple procedure this difficult.
So I receveid a call from Buhle who was helpful and promised that the problem would be resolved and that the error lay with DHL. Then nothing. I again called Thandeka to sort out the problem and was told I would be called back – still no response. Then I get an e-mail from a completely random person saying they've been sent an invoice from DHL for the release of my parcel – different address, different person, no idea how. I've since sent that mail to both Thandeak and Buhle and received no reply. I honestly have no idea how it's possible to make a simple procedure this difficult.