1 reviews | Active since May 2016

07 Dec 2016, 11:59

improving customer service

<p>Thank you Nicole Pietersen for the help you have given me, I am not going to get the gifts right in time for birthdays and Christmas however I am greatful that you did a great job in assisting to getting this problem solved.</p> <p> </p> <p><br />This just goes to show that the Excecutive team always try everything in their power to help a client but those customer s****s get lost somewhere along the lines when it gets to the ground staff because they dont have the companies best interest at heart.</p> <p> </p> <p><br />Thank you soo much for the help.</p> <p> </p>

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Replies (1)
DHL Express
DHL Express's reply07 Dec 2016, 13:39
Official

Dear Lerato,

It was an absolute pleasure to assist you with your query.

I am glad to hear that the claim is under way and i do hope that this will be finalized soon.

Regards

Nicole Pietersen

Customer Care Executive Office