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dean P
1 reviews | Active since Feb 2024
28 Feb 2024, 08:10
I'm NOT Happy with DHL
I WILL NEVER USE DHL EVER AGAIN!!!!!!!!!!!!!!!!
Helpful (0)
Replies (5)0
Replies (5)
DHL Express's replyOfficial
28 Feb 2024, 09:39 Dear Dean P Thank you for bringing this matter to our attention. We apologize for the inconvenience this may have caused and assure you of our best efforts to rectify the matter as soon as possible. We acknowledge the receipt of your complaint and are attending to this with the relevant department . We assure you of our best Services at all times and will revert to you within the next 2 hours Thank you. DHL Executive office - ZA | DHL Express
DHL Express's reply28 Feb 2024, 09:39
Official
Dear Dean P Thank you for bringing this matter to our attention. We apologize for the inconvenience this may have caused and assure you of our best efforts to rectify the matter as soon as possible. We acknowledge the receipt of your complaint and are attending to this with the relevant department . We assure you of our best Services at all times and will revert to you within the next 2 hours Thank you. DHL Executive office - ZA | DHL Express
DHL Express's replyOfficial
28 Feb 2024, 11:20Dear Dean
Thank you for taking my call earlier. I will further communicate with you via e-mail, until your shipment is delivered. Once again, please accept my sincere apologies for any inconvenience caused.
Kind Regards, Sade Eiman Customer Care Executive ZA | DHL Express DHL International Pty Ltd t/a DHL Express Waterfall Logistics Precinct,Pretoria Main Road,Waterfall City,Midrand, 2090GautengSouth Africa
Thank you for taking my call earlier. I will further communicate with you via e-mail, until your shipment is delivered. Once again, please accept my sincere apologies for any inconvenience caused.
Kind Regards, Sade Eiman Customer Care Executive ZA | DHL Express DHL International Pty Ltd t/a DHL Express Waterfall Logistics Precinct,Pretoria Main Road,Waterfall City,Midrand, 2090GautengSouth Africa
DHL Express's reply28 Feb 2024, 11:20
Official
Dear Dean
Thank you for taking my call earlier. I will further communicate with you via e-mail, until your shipment is delivered. Once again, please accept my sincere apologies for any inconvenience caused.
Kind Regards, Sade Eiman Customer Care Executive ZA | DHL Express DHL International Pty Ltd t/a DHL Express Waterfall Logistics Precinct,Pretoria Main Road,Waterfall City,Midrand, 2090GautengSouth Africa
Thank you for taking my call earlier. I will further communicate with you via e-mail, until your shipment is delivered. Once again, please accept my sincere apologies for any inconvenience caused.
Kind Regards, Sade Eiman Customer Care Executive ZA | DHL Express DHL International Pty Ltd t/a DHL Express Waterfall Logistics Precinct,Pretoria Main Road,Waterfall City,Midrand, 2090GautengSouth Africa
DHL Express's replyOfficial
29 Feb 2024, 16:32Dear Dean
Thank you for your feedback. As per my e-mail response, I advised that the shipment will be delivered before 17:00 today as it is to be delivered by our third-party delivery courier. I have also advised that I will further communicate with you via e-mail of which I have. I am monitoring the shipment with you and will check in again tomorrow morning by 09:00 to see if all is well.
Kind Regards, Sade Eiman Customer Care Executive ZA | DHL Express DHL International Pty Ltd t/a DHL Express Waterfall Logistics Precinct,Pretoria Main Road,Waterfall City,Midrand, 2090GautengSouth Africa
Thank you for your feedback. As per my e-mail response, I advised that the shipment will be delivered before 17:00 today as it is to be delivered by our third-party delivery courier. I have also advised that I will further communicate with you via e-mail of which I have. I am monitoring the shipment with you and will check in again tomorrow morning by 09:00 to see if all is well.
Kind Regards, Sade Eiman Customer Care Executive ZA | DHL Express DHL International Pty Ltd t/a DHL Express Waterfall Logistics Precinct,Pretoria Main Road,Waterfall City,Midrand, 2090GautengSouth Africa
DHL Express's reply29 Feb 2024, 16:32
Official
Dear Dean
Thank you for your feedback. As per my e-mail response, I advised that the shipment will be delivered before 17:00 today as it is to be delivered by our third-party delivery courier. I have also advised that I will further communicate with you via e-mail of which I have. I am monitoring the shipment with you and will check in again tomorrow morning by 09:00 to see if all is well.
Kind Regards, Sade Eiman Customer Care Executive ZA | DHL Express DHL International Pty Ltd t/a DHL Express Waterfall Logistics Precinct,Pretoria Main Road,Waterfall City,Midrand, 2090GautengSouth Africa
Thank you for your feedback. As per my e-mail response, I advised that the shipment will be delivered before 17:00 today as it is to be delivered by our third-party delivery courier. I have also advised that I will further communicate with you via e-mail of which I have. I am monitoring the shipment with you and will check in again tomorrow morning by 09:00 to see if all is well.
Kind Regards, Sade Eiman Customer Care Executive ZA | DHL Express DHL International Pty Ltd t/a DHL Express Waterfall Logistics Precinct,Pretoria Main Road,Waterfall City,Midrand, 2090GautengSouth Africa
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dean P's updateReviewer Update
29 Feb 2024, 16:51DHL!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! WHERE THE F U CK is MY Package???!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
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dean P's update29 Feb 2024, 16:51
Reviewer Update
DHL!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! WHERE THE F U CK is MY Package???!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
DHL Express's replyOfficial
01 Mar 2024, 09:00Dear Dean
I hope this message finds you well. We value the opportunity to address your concerns and sincerely appreciate the chance to improve your experience by successfully resolving your query. At DHL, we are committed to continuous improvement and highly value your feedback as a valued customer. Thank you for entrusting us with your feedback and allowing us to enhance our services. I trust that our next interaction will run much smoother than this one. I am completing on my end, since no further action is to be taken from my side. Stay safe and be Blessed.
Kind Regards, Sade EimanCustomer Care Executive ZA | DHL Express ZA | DHL Express DHL International Pty Ltd t/a DHL ExpressWaterfall Logistics Precinct,Pretoria Main Road,Waterfall City,Midrand, 2090GautengSouth Africa
I hope this message finds you well. We value the opportunity to address your concerns and sincerely appreciate the chance to improve your experience by successfully resolving your query. At DHL, we are committed to continuous improvement and highly value your feedback as a valued customer. Thank you for entrusting us with your feedback and allowing us to enhance our services. I trust that our next interaction will run much smoother than this one. I am completing on my end, since no further action is to be taken from my side. Stay safe and be Blessed.
Kind Regards, Sade EimanCustomer Care Executive ZA | DHL Express ZA | DHL Express DHL International Pty Ltd t/a DHL ExpressWaterfall Logistics Precinct,Pretoria Main Road,Waterfall City,Midrand, 2090GautengSouth Africa
DHL Express's reply01 Mar 2024, 09:00
Official
Dear Dean
I hope this message finds you well. We value the opportunity to address your concerns and sincerely appreciate the chance to improve your experience by successfully resolving your query. At DHL, we are committed to continuous improvement and highly value your feedback as a valued customer. Thank you for entrusting us with your feedback and allowing us to enhance our services. I trust that our next interaction will run much smoother than this one. I am completing on my end, since no further action is to be taken from my side. Stay safe and be Blessed.
Kind Regards, Sade EimanCustomer Care Executive ZA | DHL Express ZA | DHL Express DHL International Pty Ltd t/a DHL ExpressWaterfall Logistics Precinct,Pretoria Main Road,Waterfall City,Midrand, 2090GautengSouth Africa
I hope this message finds you well. We value the opportunity to address your concerns and sincerely appreciate the chance to improve your experience by successfully resolving your query. At DHL, we are committed to continuous improvement and highly value your feedback as a valued customer. Thank you for entrusting us with your feedback and allowing us to enhance our services. I trust that our next interaction will run much smoother than this one. I am completing on my end, since no further action is to be taken from my side. Stay safe and be Blessed.
Kind Regards, Sade EimanCustomer Care Executive ZA | DHL Express ZA | DHL Express DHL International Pty Ltd t/a DHL ExpressWaterfall Logistics Precinct,Pretoria Main Road,Waterfall City,Midrand, 2090GautengSouth Africa